PUR 601–02: Damaged, Short, Missing, or Duplicate Shipments
To prescribe the method of reporting damages, shortages, duplicate or missing items in incoming shipments
The Shipping and Receiving Department is responsible for inspecting all incoming shipments for obvious damage to the unopened container and contents. The ordering department is responsible for inspecting for and reporting concealed damage after opening the container.
Uninsured losses or losses resulting from failure to report damage promptly to the Shipping and Receiving Department will be borne by the ordering department.
The ordering department is responsible for notifying Purchasing and Business Services of overshipments and merchandise received but not ordered. The cost of any material retained or used will be borne by the department.
Claims filed for obvious damage are generally settled at full value. Claims filed for concealed damage are generally settled for less than full value.
Procedures for damaged, short, missing, or duplicate shipments can be found on the Purchasing and Business Services Web site.
For information on the return of merchandise other than overshipments or duplicate shipments, see PUR 601–03, “Return of Merchandise.”