FAQs

What, Why, Who

What is a daily health check?

The daily health check is a critical step in our efforts to promote a healthy learning and working environment. We have every reason to believe that our students and employees will complete it before they come to campus or leave their residence halls, and we have built in reminders to the app to help you remember. That said, if we do not hear from you, we may shut off your access to ASU systems until you complete the health check. Willful non-completion may result in disciplinary action.

Why is ASU doing this?

Our actions can greatly impact the lives and well-being of others. The daily health check is one of multiple steps ASU is taking to promote a healthy environment for students and employees during the pandemic. These checks will also give ASU the opportunity to proactively reach out to community members with our support services.

Who is expected to participate?

ASU students and employees will be required to complete a daily health check.

If you are a student taking all classes through ASU Online, you do not need to complete the daily health check unless you are coming to an ASU facility.

NEW: Updates to the daily health check

Effective Sept.11, 2020, the latest update of the ASU Mobile App for Android and iOS encompasses the following changes:

For Students

  • Access to the weekly and monthly scheduler to schedule the days they will be coming to campus. Students will also get asked if they are coming to campus.
  • If a student reports COVID-19 symptoms, a maroon indicator displays instead of a green indicator.

For Employees

  • Access to a monthly scheduler in addition to the weekly scheduler.
  • If an employee reports COVID-19 symptoms, a maroon indicator displays instead of a green indicator.

How to Complete Your Health Check

How do I access the health check?

The primary way to access the health check is through the ASU Mobile App on your smartphone or via the healthcheck.asu.edu website. If you don't have a mobile device or access to healthcheck.asu.edu, please contact 844-448-0031 for assistance.

Do I need to download a new app to access the daily health check?

No, the daily health check is an update of the ASU Mobile App. The self-screening portion of the app is available now. Once you have downloaded the app, you should check your phone settings to see if you have the automatic download option on for app updates. If you do, you will not need to take further action to begin accessing the daily symptom self-screening. If you do not have your automatic download setting on, you will need to do a manual update to the ASU app to begin accessing the daily symptom self-screening.

How do reminders and notifications work?

The reminders are sent when enabled within the health check preference settings. The daily reminders will be sent via email and app push on the following cadence:

10 a.m., 2 p.m., and 8 p.m.

Once you successfully submit your daily health check, no further reminders will be sent that day. If no health check was successfully submitted on a scheduled day, more focused reminders will be sent the following day at:

8 a.m., 10 a.m., 12 p.m. and 2 p.m. is the last reminder before your password is reset at 3 p.m.

Does the daily health check allow me to access, edit, share or delete my data once it has been submitted?

No. Once an individual has completed the daily health check an individual cannot access, edit, share or delete their data.

I am having issues with the health check app, who can I go to for help?

Contact the Experience Center for support at 844-448-0031.

Compliance

What if I don’t complete the health check?

The daily health check is a critical step in our efforts to promote a healthy learning and working environment. We have every reason to believe that our students and employees will complete it, and we have built in reminders to the app to help you remember. That said, if we do not hear from you, we may shut off your access to ASU systems until you complete the health check. Willful non-completion may result in disciplinary action.

If I make an error when submitting my health check information, can I go back and change or submit a new one?

No. it is not possible to re-submit or change your submission once submitted.

Is there a preferred browser for the daily health check website?

The preferred browser for the daily health check is Chrome or Safari. There are known issues with Firefox and Windows. Those browsers hold on to the previous version in its cache, causing a redirect loop. Clearing the browser's cache and restarting it works for most browsers. With that said, we still suggest completing the daily health check with Chrome or Safari.

Do I have to complete the daily health check if I am not going to an ASU campus or site?

If you report in the daily health check that you are not coming to campus, you only have to answer the first two prompts. We need everyone to complete those two prompts daily in the health check.

Employees

What if I am working remotely?

The daily health check is required for all employees, including those working from home. You can set your weekly work schedule in the app or website (look under the site’s Preferences menu. This view is only available for faculty or staff).

What if I am an employee on vacation?

You will not need to check-in daily if you are on planned time off, but you will need to set your work schedule in advance through the ASU Mobile App or website to reflect that you will not be working for ASU for one day or more.

If you are an employee, you may use the scheduler to set the days you are working, even if you are working remotely. The scheduler will default to a Monday through Friday schedule (excluding weekends), but if you are taking time off, such as vacation, bereavement, or sick time, you may mark those days and you will not be prompted to take the health check.

Which employee groups are expected to participate in the daily health check?

Employees who are expected to complete their daily health check include:

  • Active employees (not on short work break)
  • Employees granted an ADA accommodation to work remotely
  • Employees working remotely
  • Employees on intermittent FMLA
  • Employees on paid personal leave

Employees who are not expected to complete their daily health check and are excluded from participating include:

  • Employees on Parental leave
  • Employees on workers comp
  • Employees on non-intermittent FMLA for themselves or their families
  • Active employees on short work break (this refers mostly to faculty in summer or who do not teach every semester)
  • Unpaid medical, personal, military, administrative ,exhausted FMLA leaves
  • Any faculty member on sabbatical

Do pro re nata (PRN) employees need to complete the health check?

Yes, PRN employees need to complete the health check. If you are not working, you can set your work days for the week in the ASU Mobile App or website in the Preferences section. We will soon have the ability to set work days for up to one month.

Why are remote employees in Arizona or other parts of the world expected to submit daily health checks?

The health check at its core helps us zero in on how we’re feeling and make us aware if we’re having COVID-19 related symptoms. Our goal is to create an awareness and a community of care for all of our ASU community members -- wherever they may be.

I am an ASU staff who is also an ASU student, do I follow the guidelines for staff or students?

ASU staff who are students in Campus Immersion, ASU Sync, or iClasses need to follow the guidelines for students. If you are a staff member enrolled in ASU Online courses, follow staff guidelines.

If I am working remotely with an ASU community member who is also learning or working remotely, do I complete the health check?

If you are working or learning remotely with another ASU community member, we ask that you answer yes to the following question, “Will you be on-site at an ASU location or interact with anyone from the ASU community in person while you are working today?” Once the answer of yes is chosen, it will deploy further questions on how you are feeling.

Students

What if I’m a student who doesn’t have a class on a given day — do I still have to do the health check that day?

The daily health check is required for all students, including on days you don’t have classes scheduled. The daily health check is a reminder to do your part in keeping the Sun Devil community healthy regardless of what brings you to campus on a given day.

Does this apply to students at every ASU campus?

Yes. If you are a student at any physical location managed by ASU, you are required to complete the daily health check.

I am a student who is attending via ASU Sync from my home, out of state. Do I still have to do the daily health check?

Yes. The health check at its core helps us zero in on how we’re feeling and make us aware if we’re having COVID-19 related symptoms. Our goal is to create an awareness and a community of care for all of our ASU community members -- wherever they may reside.

As a student, do I need to submit my daily health check on weekends?

The daily health check is required for all students, every day including on days you don’t have classes scheduled. This includes the weekends. If you are a student taking all classes through ASU Online, you do not need to complete the daily health check unless you are coming to an ASU facility.

If I am a student enrolled in an on-campus degree program, but taking remote classes via ASU Sync, do I need to do a daily health check?

Students enrolled in an ASU Online degree program are not required to submit a daily health check, however, students enrolled in an on-campus degree, but attending classes remotely via ASU Sync are still required to submit each day.

Data Transparency

What information does ASU collect as part of the daily health check?

The daily health check requires each individual to submit information about when they plan to be on campus, and, if they will be on site, what their temperature is and whether they are experiencing signs or symptoms of COVID-19 (e.g., fever, cough, shortness of breath, loss of smell, etc.)

What happens to the information I submit to the health check?

Data collected via the health check will be stored and accessed in accordance with ASU Privacy Policy and Data Handling Standards. ASU will use the data to determine who can be on campus, to provide support and resources for those who are unable to be on campus due to illness or exposure to COVID-19.

Do I have to share my location and COVID-19 test results with the app?

No, you will not be required to share your location or COVID-19 test results with the app. However, opting in will also help us to notify you if you were in close contact, for a sustained period, with someone who is later diagnosed with COVID-19. So, while sharing is not required, it is strongly recommended.

How does ASU use my daily health check data?

ASU will use the data submitted through the daily health check to determine whether an individual is permitted on campus and monitor individual compliance with ASU’s COVID-19 mitigation strategy. This means that the data an individual submits may be shared internally with a limited number of ASU employees whose role is to assist in ASU’s exposure management outreach and risk mitigation efforts, including determining which individuals are permitted on campus and when they can return after illness. ASU employees who receive daily health check data may use and disclose it as needed to perform their duties on behalf of ASU but are otherwise required to maintain its confidentiality.

Does ASU share my daily health check data with any third parties?

Data submitted as part of any daily health check may be shared with ASU vendors contracted to assist in the operation of the ASU Mobile App platform. This is necessary for the primary service of the app, to support the platform’s operations, to engage in product improvement, and for development, maintenance, and operation of workforce management tools designed to support employer decision-making regarding the workforce’s ready-to-work status based on infectious disease. ASU may also share an individual’s daily health check data with external parties as required by applicable law or as may be needed to protect the health and safety of individuals on campus. Except for when disclosure may be required by law, external parties who receive daily health check data may use and disclose it as permitted by law to perform their duties on behalf of ASU but are otherwise required to maintain confidentiality.

Does ASU sell my daily health check data?

No.

Is my daily health check data secure?

The daily health check data is encrypted in the app, while the data is being transmitted, and when it is being stored by the platform vendor. Data that is encrypted has been converted into encoded text in such a way that only authorized parties can read it.

Does the daily health check tool access my devices other data or applications?

No. The daily health check tool does not access other device data or applications, such as an individual’s phone’s camera, photos or contacts.

Does the daily health check tool allow me to share my data with my social media accounts?

No. The daily health check tool does not access other device data or applications, such as an individual’s phone’s camera, photos or contacts. The only data the daily health check collects is the answers to the questions in the daily health check. The daily health check data tool automatically encrypts data in the app, while the data is being transmitted and when it is being stored by the platform vendor. Data that is encrypted has been converted into encoded text in such a way that only authorized parties can read it.

How long does ASU store my daily health check data?

It is ASU’s practice to regularly purge the daily health check data. Data is usually stored for no more than 30 days.

What happens to my daily health check data when I am no longer enrolled with or employed at ASU?

When you are no longer affiliated with ASU as a student or employee, ASU automatically deactivates your ASU Mobile App account. Daily health check data that has not already been purged at the time of account deactivation will be purged in accordance with ASU’s normal practice. Daily health check data is usually stored for no longer than 30 days.

Will I be notified if my daily health check data is improperly disclosed?

ASU follows all applicable laws regarding unauthorized access to information and will follow its existing policies and procedures in the event of a suspected or confirmed breach.

Privacy

Who do I contact if I have more questions about my daily health check data or this Privacy Notice?

Please contact ASU’s privacy team. ASU will use reasonable efforts to address your concerns; although there may be circumstances where we cannot assist.

Privacy Notice

This Privacy Notice provides information about ASU’s practices relating to its collection, use and disclosure of your health assessment data that is collected as part of any daily health check. The daily health check may be completed through the ASU Mobile App, via healthcheck.asu.edu, or through the ASU Experience Center at 844-448-0031. Please also refer to ASU’s Privacy Statement for additional information about ASU’s online information gathering and dissemination practices. ASU will publish any changes to this Privacy Notice at healthcheck.asu.edu.

Wellness

How will I access a thermometer?

Every student and employee will receive a Community of Care kit that includes a thermometer, two face coverings, hand sanitizer and other items for use in maintaining health and wellness on campus. Students living in university housing will receive their Community of Care kit at their residence hall during move-in; students living off-campus can pick up their Community of Care kits at the ASU bookstore starting Aug. 10. Students will need to show their ASU ID to pick-up a kit.

What is the best time and place to take my temperature?

Consistency is the key to taking your temperature. Please ensure you take your temperature around the same time each day as your temperature can fluctuate hour to hour, especially when out in the summer heat. Please ensure you are being consistent with the thermometer each day as well.

If you are taking your temperature orally, don’t eat or drink anything for 15 minutes prior.

If your temperature is above 100.4 degrees Fahrenheit, please stay home and monitor your symptoms.

The best way to accurately record your self-assessment is by keeping consistent with your temperature checks and monitoring how you are physically feeling each day. By committing to this, we can help keep the ASU community healthy. Be smart and do your part.

The daily health check told me to self-isolate and stay home, do my professors know or should I email them?

Professors aren’t automatically notified, so please contact your instructors and plan to participate in class remotely via ASU Sync until you are free of symptoms.

If I need to be tested, where do I go?

Saliva-based testing is available to students and employees on all campuses at no charge.

Students can make a saliva-based COVID-19 testing appointment testing through the ASU Health Services Patient Portal.

Employees can make a saliva-based COVID-19 testing appointment through theASU Employee COVID-19 testing webpage.

Testing is also available to the general public at off-campus COVID-19 testing sites through a partnership with the State of Arizona. Visit the ASU Biodesign COVID-19 for more information.

How do I contact the Employee Wellness Exposure Management team?

Employees who test positive for COVID-19 need to call 480-727-6517. The team will work with you to:

  • Educate about self-isolation, the duration of which may vary depending on individual symptoms, severity of illness and personal health factors.
  • Provide support, resources and referral information.
  • Clarify steps related to return to campus.
  • Identify any ASU close contacts (being less than 6 feet away for 10 minutes or more). Close contacts will receive a call or email from the Employee Wellness Exposure Management team letting them know they've been exposed to a person who has tested positive (without revealing the identity of that person), along with instructions related to quarantining for 14 days and resources for support, self-monitoring and testing.

What if I have an existing condition with the similar symptoms listed in the health check (e.g. asthma, allergies)?

The algorithms within the Daily Health Check are designed to monitor worsening symptoms, so chronic conditions should not trigger a negative result. Students who have concerns about entering chronic health symptoms in the Daily Health Check can contact ASU Health Services at 480-965-3349; employees can contact Employee Wellness at 480-727-6517.

What guidelines does ASU follow to define what COVID-19 symptoms are or what is considered an exposure?

ASU follows the assessment of risk and application of work restrictions from the Centers for Disease Control and Prevention.