Student Services Manual (SSM)

Effective: 7/1/2006

Revised: 11/1/2006

SSM 107–03: Student E-Mail

Purpose

To ensure that students receive timely official communications from faculty, staff, and other students at ASU that are beneficial in contributing to their success at the university

Sources

Office of the Provost of the University

Academic Assembly

University Technology Office

Policy

ASU e-mail is an official means of communication among ASU’s students, faculty, and staff. Students are expected to ensure that e-mail is accessed, read, and acted upon in a timely fashion. Students bear the responsibility of missed messages and should check their ASU-assigned e-mail on a regular basis.

Procedure

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The ASU University Technology Office assigns an @asu.edu e-mail at the point of the student’s application for admission to ASU.

The student:

1. either activates the ASU mailbox and begins using the assigned @asu.edu e-mail address or goes to the electronic post office and forwards @asu.edu e-mail to a preferred e-mail address (such as @hotmail.com, @aol.com, etc.)

   Note: Having e-mail redirected does not change the individual’s responsibility for reading and responding to official communications sent to the ASU e-mail address. Information and warnings about forwarding are available at The Mailbox on ASU’s Information Technology Web site.

2. reads ASU e-mail policies at The Mailbox
3. updates the forwarding order as needed

   and

4. retrieves e-mail messages regularly from the @asu.edu address and acts upon the messages appropriately.

If the student wishes to prevent the release of the @asu.edu e-mail address, in addition to other directory information, he or she should obtain, complete, and submit a Withhold Directory Information Request form, which is available online.

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Resources

To begin the process of creating an ASU e-mail address, see the ASURITE Activation & Service Management Web page.

For information regarding @asu.edu mailbox capacity, see The Mailbox.

For information regarding security and risks associated with e-mail, see the Computer Security Web page.

For information regarding SPAM filter service and mass e-mail messages, see The Mailbox Resources and Info Web page.

For information regarding access, see the E-Mail Access Policy on ASU’s Information Technology Web site.

For information regarding @asu.edu e-mail after leaving ASU, see Leaving ASU on ASU’s Information Technology Web site.

Cross-Reference

For more information regarding the use of e-mail at ASU, see ACD 125, “ Computer, Internet, and Electronic Communications Information Management Policy.”

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