Police Department Manual (PDP)

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Effective: 9/1/1963

Revised: 3/1/2010

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PDP 203–01: Complaints against ASU Police Department Personnel

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To provide guidelines for filing complaints about ASU Police Department personnel

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ASU Police Department

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The Police Department at Arizona State University is an Internationally Accredited Law Enforcement Agency and takes great pride in the services we provide to the ASU community, which includes students, faculty, staff, and visitors. As such, the Police Department wishes to hear about allegations of wrongdoing or poor service rendered by any member of the department. All complaints, even though made anonymously, will be investigated, and in cases where a complainant is listed a final resolution will be shared.

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Complaints, even those made anonymously, can be made to the Police Department in a variety of ways by either internal or external sources. The department will accept verbal or written complaints, which can be submitted in person, by calling 480/965-3456, by sending a typed or printed letter, or by e-mail.

Anyone wishing to file a complaint regarding the conduct of an ASU Police Department (ASU PD) staff member(s) should first ask to speak directly with the member’s immediate supervisor. Assistance from another supervisor may be given if the member’s immediate supervisor is unavailable. The supervisor will first attempt to resolve the complaint informally. If the complainant is not satisfied with the informal resolution, or wishes to file a formal complaint, he or she may be asked to submit a written account of the events. The supervisor will document all events for the complainant if he or she is unable to submit a written account.

Upon receipt of a complaint, the ASU PD staff member’s supervisor will conduct an investigation and notify the complainant of the outcome.

Note: Complaints against ASU PD employees may also be submitted to the Public Safety Advisory Committee (PSAC) and forwarded to the Police Department.
  1. Speak to the staff member’s immediate supervisor.
  1. Attempt to resolve the matter informally. Communicate the result to the complainant.
If the complaint cannot be resolved informally:
  1. Submit a written complaint to the immediate supervisor.
  1. Conduct an investigation and take appropriate action.
  2. Notify the complainant of the outcome.


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For information on the Public Safety Advisory Committee, see PDP 202–04, “Public Safety Advisory Committee.”

For related information see the Staff Personnel Policies and Procedures Manual:

  1. SPP 801, “Employee Conduct and Work Rules”


  2. SPP 809, “Discipline.”

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