ACD 509–01: University Ombudsperson Program
To facilitate the informal resolution of problems
Office of the Provost of the University
University employees and students
Arizona State University shall provide for the informal resolution of problems arising among employees and students through an ombudsperson program. Ombudspersons provide policy interpretations, make referrals to appropriate offices for information and/or problem resolution and serve as mediators. Ombudspersons are not empowered to change a decision, but through their efforts to clarify matters, information may emerge to assist in the resolutions of the dispute. All information given to an ombudsperson is confidential. Employees selected to serve as ombudspersons are members of the University Ombudsperson Committee.
Certain proposed personnel actions, such as proposed suspension without pay, or demotions, may be mediated prior to the required hearing that precedes the action. However, if a hearing before a university hearing officer or appropriate committee has occurred and the proposed decision has been sustained, it is then a management prerogative to proceed with the personnel action.
The following issues are ineligible:
Selection/Appointment of Members
Except for ex officio members, members of the committee are nominated by the units represented and appointed by the president.
The committee chair is appointed by the president.
Committee members provide information and, if needed, an informal means of problem resolution to individual employees and students who have problems working with the university or who are involved in disputes. Ombudspersons may use mediation or other problem-solving techniques to facilitate communication or problem resolution between disputing parties.
Ombudspersons are listed in the current ASU Roster of Boards, Committees and Councils.
Mediation may be requested by any individual requiring informal assistance in the resolution of a dispute at the academic and/or administrative unit or college level. The ombudsperson will mediate, conciliate, and coordinate communication activities between the disputing parties and others related to the dispute, if the parties agree voluntarily to the ombudsperson’s involvement. The purpose of this mediation is to air the dispute and resolve it to the satisfaction of both parties without resorting to formal hearings. A grievant has 30 days from the receipt of the ombudsperson report to file a grievance or complaint in accord with the appropriate policy (see Cross-References). The procedures for ombudsperson mediation are in P19.
If the dispute involves allegations of illegal discrimination, the ombudsperson will immediately refer the complainant to the Office of Equity and Inclusion, Office of Human Resources, for appropriate action. (For information about complaints of discrimination, see ACD 401, “Nondiscrimination, Anti-Harassment, and Nonretaliation.”)
For information about grievances, see:
For information about complaints of discrimination, see: ACD 401, “Nondiscrimination, Anti-Harassment, and Nonretaliation.”