SUPERVISORY AND MANAGEMENT SKILLS
Delivered at the Workplace
(602) 496-1700

The Supervisory and Management Skills Certificate provides skill competencies based customizable learning that is designed to develop the qualities of first-time and experienced supervisors and managers. The certificate contains, but is not limited to topic areas covering: interviewing and hiring, principles and practices of supervision/management, employee motivation, retention strategies for a multigenerational workforce, coaching for improved performance, communication skills, delegation skills, influence strategies, organizing your time, your space, and priorities, personal accountability, organizational change, effective conflict management, problem-solving techniques and cultural diversity in the workplace.

ENGLISH AS A SECOND LANGUAGE (ESL)
Delivered at the Workplace
(480) 965-2376
www.asu.edu/esl

The American English and Culture Program (ACEP) offers on-site ESL training for employees. It is a specially designed intensive English program for organizations that seek to improve their employee's English proficiency.