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Facility Policy
We will make every attempt to accommodate changes in your schedule for events, however, to be fair to all users, we adhere to the following policy.


Cancellation Policy
Charges Conditions
For rooms with a capacity of 50 or fewer
No charge For cancellations 10 business days or more prior to event date
100% of room rate For cancellations 9 business days or fewer prior to event date
For rooms with a capacity of more than 50
50% of room rate For cancellations 16 – 30 days prior to the event date and booked into rooms 145, 340/350, or 368/370.
100% of room rate For cancellations 15 days or fewer prior to event date and booked into rooms 145, 340/350, or 368/370.
For ALL rooms
100% of room rate For events not cancelled, and no one shows

Deposits
We require a deposit from any group reserving a room at the Mercado for the first time. This deposit is equal to 50 percent of the applicable room rate and is due upon confirmation of the room rental. Deposits can be made in the form of cash, check (made out to Arizona State University), VISA or MasterCard.

This deposit is refundable if the confirmation is cancelled in writing (e-mail or fax) according to the guidelines set in our cancellation policy. Deposits on rooms 145, 340/350 and 368/370 are not refundable if cancelled fewer than 30 days prior to the event.

Late Request Fees
We encourage you to make the best use of the facility. However, to provide the best possible service to all of our customers, we will charge $10 per phone call for changes made to your original room reservation contract fewer than three business days prior to an event. Also, we reserve the right to charge for multiple or excessive changes to the original reservation. We want to help you avoid these fees by providing you with our expertise in planning your event. Please feel free to call ahead for our advice; we will do our best to exceed your expectations.

Questions?

Call (602) 496-1500 and ask for the facilities scheduling department.

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