Facility Policy We will make every attempt
to accommodate changes in your schedule for events,
however, to be fair to all users, we adhere to the
following policy.
Cancellation Policy
Charges
Conditions
For
rooms with a capacity of 50 or fewer
No charge
For cancellations 10 business
days or more prior to event date
100% of room rate
For cancellations 9 business
days or fewer prior to event date
For rooms with
a capacity of more than 50
50% of room rate
For cancellations 16 – 30 days
prior to the event date and booked into rooms 145,
340/350, or 368/370.
100%
of room rate
For cancellations 15 days or
fewer prior to event date and booked into rooms
145, 340/350, or 368/370.
For ALL rooms
100% of room rate
For events not cancelled, and
no one shows
Deposits
We require a deposit from any group reserving a room
at the Mercado for the first time. This deposit
is equal to 50 percent of the applicable room rate
and is due upon confirmation of the room rental.
Deposits can be made in the form of cash, check (made
out to Arizona State University), VISA or
MasterCard.
This deposit is refundable if the
confirmation is cancelled in writing (e-mail or fax)
according to the guidelines set in our cancellation
policy. Deposits on rooms 145, 340/350 and 368/370
are not refundable if cancelled fewer than 30 days
prior to the event.
Late Request
Fees
We encourage you to make the best use of the facility.
However, to provide the best possible service to all
of our customers, we will charge $10 per phone call
for changes made to your original room reservation
contract fewer than three business days prior to an
event. Also, we reserve the right to charge for multiple
or excessive changes to the original reservation. We
want to help you avoid these fees by providing you
with our expertise in planning your event. Please feel
free to call ahead for our advice; we will do our best
to exceed your expectations.
Questions?
Call (602)
496-1500 and ask for
the facilities scheduling department.
Services
