What services does Counseling and Consultation (C&C) offer?
Personal individual, couples, and group counseling |
Consultations regarding friends, roommates, and family |
Crisis intervention |
Career testing |
Limited psychiatric services |
Workshops and presentations |
Testing support for graduate school entrance exams |
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What is counseling?
Although counselors may differ somewhat in their approaches, there are certain similarities that characterize the helping relationship. In the beginning stage of counseling, your counselor will ask you about your concerns to gain a deeper understanding of you and your issues. As counseling proceeds, trust between you and your counselor builds and a working partnership is developed. Using a variety of approaches, your counselor will help you to explore your feelings, make your own decisions, and resolve your concerns. As you gain an understanding of yourself and your feelings, your counselor will work with you to develop and improve your life skills. It should be noted that as you work to resolve your concerns, your stress level might increase temporarily and affect your schoolwork, work or relationships.
Counseling at C&C is provided in an open, honest and supportive atmosphere. Your counselor will respect you and your difficulties and is concerned that you receive the best possible treatment. We look forward to assisting you with your personal and career concerns.
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About Insurance
Q. What services does Counseling & Consultation charge for?
A. Initial consultation appointments at Counseling and Consultation (C&C) are provided at no cost. This includes Personal Consultations and Group Screenings. Brief follow-up sessions, ongoing counseling sessions, psychiatric evaluations, and medication management appointments are provided for a fee.
Q. Can I receive counseling or psychiatric services if I do not have insurance?
A. Absolutely. Counseling and Consultation provides services to all ASU students regardless of their health insurance status.
Q. Will my insurance pay for services at Counseling & Consultation?
A. Counseling & Consultation accepts Student Health Insurance and several additional
insurance plans. Information about current plan coverage is available on the C&C website (www.asu.edu/counseling) and at the C&C front desk. C&C will bill these insurance companies for the services you receive. If your claim is denied because your coverage does not include counseling or psychiatric services, or because you have not met your deductible, your charges will be based on the discounted fee schedule.
Q. How do I bill my private insurance company?
A. Counseling & Consultation will bill your plan for you.
Q. How much is my co-payment?
A. For Student Health Insurance, your co-pay will always be $15. For other insurance, the rate is $20 unless your insurance charges less than that. For group counseling sessions and brief follow-up appointments, the co-pay is always $15.
Q. What if I do not want to bill my private insurance because of privacy concerns?
A. Please let the front desk personnel know, and they will make arrangements for you to pay for the charges incurred.
Q. How do I pay my bill?
A. If you are not using insurance, charges are transferred to your ASU Student Account. If you do not want your fees charged to your student account, talk with our Front Office personnel for information on payment options.
Q. My Counseling & Consultation charges are wrong, how do I fix them?
A. Contact the Counseling & Consultation billing office at 480-965-6146, or go in person to the front office reception window at Counseling & Consultation.
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What’s the difference between personal counseling and academic advising?
Personal counseling focuses on emotional concerns, problems in adjusting, career concerns and other factors that may affect your ability to achieve your academic goals. Although personal counseling may focus on factors that affect your academic performance, academic advising focuses on helping you to schedule courses and navigate various administrative processes in order for you to successfully complete your degree requirements and graduate.
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How do I know if I need counseling?
Students who seek counseling do so because they are experiencing some form of discomfort or dissatisfaction in their personal lives. They may have problems in their relationships with others or concerns about their personal adequacy or competence. Many experience anxiety or depression without really knowing why. At times, students may also experience a lack of career direction. These and many other concerns are common reasons for seeking help at C&C.
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Isn’t counseling for sick people?
There are many stigmas about who participates in counseling and what happens in counseling. For example, some believe that only those who are morally or emotionally weak go to a counselor while others believe that if you go to a counselor then you must really be struggling. Still others believe that counseling does not work and that it rests on superstition and myth. There is also a stereotype that those persons who are “mentally ill” can become violent. These stigmas and stereotypes often prevent people from seeking out the help that they need. Persons who participate in counseling are not morally weak. Because of the power of these stigmas, it often takes more courage to seek help from a counselor. Often, the sooner one can receive treatment the better her/his chances of preventing problems from worsening. Counseling is not just for people who are in crisis or having unusual experiences. People who are having mild difficulties in living or just wanting to explore their values and beliefs can also find counseling to be beneficial.
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What can I expect from counseling?
Although counselors may differ somewhat in their approaches, there are certain similarities that characterize the helping relationship. In the beginning stage of counseling, your counselor will ask you about your concerns to gain a deeper understanding of you and your issues. As counseling proceeds, trust between you and your counselor builds and a working partnership is developed. Using a variety of approaches, your counselor will help you to explore your feelings, make your own decisions, and resolve your concerns. As you gain an understanding of yourself and your feelings, your counselor will work with you to develop and improve your life skills. It should be noted that as you work to resolve your concerns, your stress level might temporarily increase and affect your schoolwork, work or relationships. Counseling at C&C is provided in an open, honest and supportive atmosphere. Your counselor will respect you and your difficulties and is concerned that you receive the best possible treatment. We look forward to assisting you with your personal and career concerns.
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What rights do I have if I come to counseling?
Students who are eligible to receive services at C&C have the following rights as clients:
The right to impartial access to treatment regardless of race, religion, sex, age, disability, or lifestyle preference. |
The right to ask questions about the process of counseling and procedures used at C&C. |
The right to information regarding counselor credentials and training. |
The right to expect that all information disclosed in counseling will be kept confidential with the exception of information related to danger to self or others, or to the abuse of a child or incapacitated adult. In some cases (e.g., divorce, child custody) information has been released upon court order. |
The right to refuse to have counseling sessions audio- or videotaped at any time. (Exercising this right may require reassignment to a senior staff person that may delay receiving service.) |
The right to participate in the planning of treatment. |
The right to request a different counselor from the one assigned. This request may be made to the assigned counselor or the Associate Director. |
The right to terminate counseling at any time. |
The right to review treatment records, unless in the view of the therapist, this would be harmful to the client. |
The right to file a grievance about service offered. |
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Who is eligible to use services at C&C and how much does counseling cost?
Services are available to all students. Although initial meetings with a counselor are free, C&C does charge for both its counseling and psychiatric services. To learn more about the fees and how they are applied, go to our Eligibility and Fees page.
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Is counseling confidential?
Services are available to all students and all conversations are confidential. C&C does not release information about a student without that student’s written permission, except in the case of imminent danger to self or others, child/adult abuse, court order, or where otherwise required by law. Counseling documents are not a part of a student’s university record. Go to our page on Confidentiality (LINK to: Confidentiality and Your Rights as a Client) for more information.
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How can I make an appointment?
To make an appointment, to request programs, or to find out further information about our services, call or visit us at (480) 965-6146 or in Student Services Building, Room 334, Monday through Friday 8 am to 5 pm.
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What can I do if I (or someone I know) am in crisis and need immediate assistance?
C&C provides crisis intervention for students who are experiencing a mental health crisis. During normal working hours, students may contact C&C and request a same day appointment to discuss urgent situations.
After weekday office hours and on weekends, the EMPACT 24-Hour Crisis Line is available for helping in crisis: (480) 921-1006 |
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Where can I find information about Safety at ASU?
For detailed information about staying safe at ASU, including emergency response guidelines, visit the ASU Safety Web site.
For information about ASU's Safety and Compliance policies, visit the ASU Safety and Compliance Hotline Web site. You may also visit the Emergency Preparedness website for information on emergency planning and response and safety at ASU.
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