Frequently Asked Questions

Academic Year 2007-2008 Move-In

(1) When can I move into my residence hall?
(2) What should I bring to Wells Fargo to check in and what will I receive?
(3) When will I find out my roommate’s contact information, mailing address, directions to campus, or move-in time?
(4) What is provided to help my check in process go smooth?
(5) What programs and events are happening before classes begin?
(6) How can I ship packages to my new address?
(7) When can I order a parking decal?
(8) How can I get around on campus without a car?

Roommates, assignments, and hall transfers

(1) How do I request a transfer for a new residence hall assignment?
(2) How do I request an addition or change of roommate preference?
(3) When is the last day I can submit a request to change my information?
(4) How do I know you have received my request?
(5) How will I know if my request has been granted?
(6) Is there a roommate survey I can take to pair me up with a roommate?
(7) What if I want to change halls or roommates after I’ve received my July mailer?

Applications

(1) Is there any space left in the residence halls?
(2) Why did I get assigned to a residence hall that wasn’t on my list of preferences?
(3) What should I verify before sending in my housing application?

Rates and payments

(1) I have financial aid; how will this apply to my room and board costs?

Campus Dining and Meal Plans

(1) When is the first day the dining halls will be open?
(2) How does the “all access” plan work?
(3) How can I obtain my guest passes if I have purchased one of the “all access” plans?
(4) How can I find out about employment with Campus Dining?
(5) Where can I use M & G dollars?
(6) Where can I use Sun Dollars?
(7) Where can I use my meals?
(8) Do meals, M & G dollars or Sun Dollars ever expire?
(9) How can I change my meal plan?
(10) How do I request a meal plan exemption?
(11) Where can I find more information on Campus Dining?

Residence hall information

(1) What is included in my residence hall room?
(2) What size sheets are the beds?
(3) What should I bring in the fall?
(4) What should I leave at home?
(5) When do the residence halls open and close for the 2007-2008 academic year?
(6) What is included in the Convenience Living Program and how I do add or remove this from my application?
(7) Are laundry facilities available and how much does a load cost?
(8) What is Hassayampa Academic Village (formerly McAllister Academic Village)?
(9) What parking is available near my residence hall?
(10) How can I obtain my free bus pass?
(11) How can I rent a loft or microfridge (combination microwave and small refrigerator unit)?
(12) Can I tour my residence hall this summer?
(13) What computer access is available in the halls?
(14) Is phone service provided?
(15) Are the residence halls co-ed?

 

General move-in:

Question: When can I move into my residence hall?
Answer :
Your Welcome letter lists your assigned date and time of check-in. Please refer to this letter to double-check your designated time (it is the form listing your roommate’s contact information).

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Question: What should I bring to Wells Fargo to check in and what will I receive?
Answer:

You will need to bring your SunCard with you to check into your residence hall. This card is very important because it serves as your photo identification, meal plan access, financial information, and residence hall electronic door access. If you attended an orientation over the summer, your SunCard will be mailed to your permanent address. If you have not received your SunCard by August 1, 2006, please contact the SunCard office. http://www.asu.edu/purchasing/suncard/

You will receive your room key, mailbox key, student handbook, and information on events in your residence hall. You may also receive your parking decal (if purchased), your free Valley Metro bus pass, and season tickets (if purchased). Several ASU departments and community vendors will be available to answer questions and provide information.

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Question: When will I find out my roommate’s contact information, mailing address, directions to campus, or move-in time?
Answer:

Residential Life sends out a large packet of information in mid-July. Each family is mailed personalized move-in information, what to bring to campus, roommate and suitemate contact information, and payment instructions. When the mailer has been sent, our website’s homepage will be updated so students can see the information in en route.

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Question: What is provided to help my check in process go smooth?
Answer:

Residential Life staff and the university-wide Sparky’s Welcome Team will be on hand to assist you with moving carts, volunteers, hand trucks, and water. You will be able to pull up to a designated area, unload your belongings into a cart, and be directed where to park.

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Question: What programs and events are happening before classes begin?
Answer:

Each floor and residence hall will have community meetings and programs before classes begin. These floor meetings are an important part of meeting other members of your residence hall community and you will be given important information about your residence hall. Please talk to your RA for information. Fall Welcome events are open to the entire campus and begin Thursday evening.
Visit www.asu.edu/fallwelcome for more details.

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Question: How can I ship packages to my new address?
Answer:

All mail and shipping is coordinated through three UPS stores on campus; one located in PV East, one located in Sonora Center and one located in the Memorial Union. In the mid-July mailer all residential students will receive, shipping information will be included. Packages may be sent to campus in advance of your arrival and be held in an air conditioned area. There will be a small handling fee for each package. http://www.asu.edu/studentaffairs/reslife/upsstore.htm

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Question: When can I order a parking decal?
Answer:

Parking decals are processed through Parking and Transit Services http://www.asu.edu/dps/pts/. All students will receive decal ordering instructions in a June mailer. Decals will be distributed at Wells Fargo Arena.

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Question: How can I get around on campus without a car?
Answer:

Parking near residence halls is limited and not guaranteed. ASU provides several opportunities for students to traverse campus without a vehicle. Biking is very popular on campus and bike racks are available at every residence hall. Please visit Parking and Transit’s website for information on how to keep your bicycle safe and in good condition. http://www.asu.edu/dps/pts/travel/bike.html. ASU also offers a free Valley Metro bus pass to every student, staff, and faculty. Bus passes will be available at Wells Fargo Arena during the check-in process. The FLASH shuttle system offers regular service across campus. http://www.asu.edu/dps/pts/shuttle/ In addition, Mill Avenue (which is in walking distance of campus) http://www.downtowntempe.com/ offers a wide variety of shopping, entertainment, and dining options for students.

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Campus Dining and Meal Plans
Question:

When is the first day the dining halls will be open?

Answer:

Sun Devil Dining anticipates the first meal that will be served in the all-you-care-to-eat facilities ( Manzy Square, Memorial Union Pitchforks Dining Center, and Hassayampa Dining Center) will be Wednesday, August 15th dinner. All dining facilities will be open for all meals on Thursday, August 16th. The thirty vendors in the Memorial Union are open year-round and do accept cash and M & G dollars.

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Question:

How does the new meal plan work?

Answer:

The Platinum Plan allows you to enter any all-you-care-to-eat facility ( Manzy Square, Memorial Union Pitchforks Dining Center, and Hassayampa Dining Center) an unlimited number of times throughout the week and semester, plus $200 M&G. The Gold Plan consists of 225 all-you-care-to-eat meals per semester (approximately 2 meals per day). $300 M&G is also included. These plans offer great flexibility for students who have varied schedules and plan to use the dining facilities frequently. For more dining membership options visit www.asu.campusdish.com.

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Question:

How can I obtain my guest passes if I have purchased one of the “all access” plans?

Answer:

Guest passes are electronic and included with the platinum meal plan.

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Question:

How can I find out about employment with Sun Devil Dining?

Answer:

Employment opportunities and applications are now available online at ASU Sun Devil Dining. You may also contact Sun Devil Dining by phone at 818-723-7154 or by email at Carrion-Maria@aramark.com. Click on the link below to view employment descriptions and to download applications.
www.campusdish.com/en-US/CSMW/ArizonaState/Employment/

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Question:

Where can I use M & G dollars?

Answer:

Please visit this link to view locations that accept M&G dollars: http://www.campusdish.com/en-US/CSMW/ArizonaState/Locations/

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Question:

Where can I use Sun Dollars?

Answer:

Please view this link to view locations that accept Sun Dollars http://www.asu.edu/purchasing/suncard/dollars.html

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Question:

Where can I use my meals?

Answer:

Meals can be used at Manzy Square, PV Main, Hassayampa Dining Center or the Memorial Union Pitchforks Dining Center `all-you-care-to-eat facility

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Question:

Do meals, M & G dollars or Sun Dollars ever expire?

Answer:

The meals on each plan will expire at the end of the fall semester. A new set of meals will be added to your account in January, and will expire at the end of the semester in May. M & G will carry over from fall to spring semester, and expire in August of the following academic year. Sun Dollars will never expire and can be cashed out at any time.

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Question:

How can I change my meal plan?

Answer:

Please contact Residential Life to fill out a meal plan change form. You may also fax a letter to Residential Life stating the meal plan you would like to change to. All changes must be received by July 25th, 2007. Once you arrive on campus, you will have a two-week grace period to change your meal plan. After that period has ended, your plan is confirmed for the rest of the year. You may, however, add M&G or Sun Dollars at any point through the year by contacting Campus Dining.

Download the meal plan Enrollment/Change Form

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Question:

How do I request a meal plan exemption?

Answer:

Please contact Sun Devil Dining at 480-965-3515 to discuss your situation. Staff will determine if your needs may be met by the services provided, or if you are able to request an exemption. You must complete an exemption form in the Residential Life Office to process your request. Any exemption requests must be received by July 25th, 2007.

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Question: Where can I find more information on Sun Devil Dining?
Answer:

www.asu.campusdish.com

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Residence hall information:

Question:

What is included in my residence hall room?

Answer:

Each room comes furnished with a bed, desk, desk chair, dresser and closet area for each student. Each student has an Ethernet port for a high-speed internet connection. Cable television is provided. One sink is provided in each room. Rooms are air conditioned and carpeted.

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Question:

What size sheets are the beds?

Answer:

Sheets are extra-long twin.

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Question:

What should I bring in the fall?

Answer:

Students should bring linens, towels, pillows, and any personal items. Students living in a suite-style residence hall (excludes Best, Irish or Hayden) will need to bring toilet paper. Rooms are not furnished with trash bins. Students in Hassayampa (formerly McAllister Academic Village) will need to bring lamps as there is no overhead lighting in the rooms.Students in Manzanita Residential hall will need to bring shower curtains (and shower rings).

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Question:

What should I leave at home?

Answer:

Candles, toasters, George Foreman grills, portable heaters, pets, weapons, or illegal substances are not allowed in any residence halls. All halls are smoke-free.

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Question:

When do the residence halls open and close for the 2007-2008 academic year?

Answer:

Residence halls will close on December 14th, 2007 at 5:00 PM. Students are asked to check out within 24 hours of their last final exam. The residence halls are closed to students over the winter break with the exception of Cholla residents who apply for winter break housing (for an additional fee). Items may be left in the room. Halls will reopen on Saturday January 12, 2008. Halls are closed for the summer on May 9th, 2008 at 5:00 PM need new date here.

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Question:

What is included in the Convenience Living Program and how I do add or remove this from my application?

Answer:

Convenience Living Program includes biweekly room and bathroom cleaning, weekly water delivery (students can opt for a cooler and 5 gallon jugs or individual bottles), and weekly laundry service. Services are coordinated by Valet Today and will cost and additional $1031 per student for the academic year. There are floors in each community designated for students who wish to participate in this program so each member of the suite is receiving the same services. Please contact Residential Life if you would like to add or remove this service from your application. Please note that the addition or deletion of the concierge program will change your move-in day (see information under fall 2006 move in for specific check in dates.)

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Question:

Are laundry facilities available and how much does a load cost?

Answer:

Laundry facilities are available in each residence hall and for each community. Laundry rates are currently $1.00 for a wash and $1.00 for a dry. All residence halls require quarters in laundry facilities with the exception of Hassayampa (formerly McAllister Academic Village) that will accept the SunCard.

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Question:

What is Hassayampa Academic Village (formerly McAllister Academic Village)?

Answer:

Hassayampa is the new name of the residential facility opening fall 2006. Formerly known as McAllister Academic Village, the facility will house just under 900 first-year students and is located on the northwest corner of Apache and Rural. Construction on Phase 1 (opening fall 2006) will be complete in July 2006. Phase 2 (opening fall 2007) will be complete summer 2007.

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Question:

What parking is available near my residence hall?

Answer:

Parking decal sales are managed through Parking and Transit services (link). Information on decal sales is mailed to all assigned residents in June. Residence hall parking is limited. You are encouraged to utilize the many options available to you including biking, carpooling, shuttle use, and your free Valley Metro bus pass.

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Question:

How can I obtain my free bus pass?

Answer:

Each student, staff and faculty member is eligible for a free Valley Metro bus pass. The pass will allow you to travel throughout the greater Phoenix area free of charge. http://www.valleymetro.org/hp2906/index.html. Passes will be available at Wells Fargo check-in in August.

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Question:

How can I rent a loft or microfridge (combination microwave and small refrigerator unit) ?

Answer:

Residential Life partners with Loft Concepts to rent lofts and refrigerator/microwave units to students. Please contact www.loftconcepts.com for more information.

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Question:

Can I tour my residence hall this summer?

Answer:

Tours of the residence halls are conducted by student tour guides, called Ambassadors. Since the residence halls are closed for the summer, no tours of the residence halls are available. A mock-up room is located in Palo Verde East.

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Question:

What computer access is available in the halls?

Answer:

Each student has an Internet connection in their residence hall room. Several computer labs are available throughout campus for the general student population. Please visit our Resnet website for more information on residence hall computer access http://www.asu.edu/studentaffairs/reslife/resnet.htm

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Question:

Is phone service provided?

Answer:

Local and long distance phone service may be added to any room for an extra fee. Campus phones are provided in each hall and in common areas. The academic year rate for in-room landline for 2005-2006 was $170. An application for phone service is required.

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Question:

Are the residence halls co-ed?

Answer:

Each residence hall is co-ed by room. All suites (two rooms sharing a bathroom), apartments, and rooms are single gender. There is one all-female floor located in Palo Verde East.

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Roommates, assignments, and hall transfers

Question:

How do I request a transfer for a new residence hall assignment?

Answer:

Please send a fax or mail a letter to our office with your name, ASU ID number, signature, and transfer request. Please note that requests are not guaranteed, but our staff will make every effort to make requested changes.

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Question:

How do I request an addition or change of roommate preference?

Answer:

Please send a fax or mail a letter to our office with your name, ASU ID number, signature and the name, ASU ID number, and signature of your requested roommate. Roommate requests must be identical, which means that each student must request one another, and have the same status (either non-concierge or non-concierge).

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Question:

When is the last day I can submit a request to change my information?

Answer:

Requests must be submitted in writing by June 1, 2006.

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Question:

How do I know you have received my request?

Answer:

Residential Life will send you a letter confirming we received your request. This confirmation letter may take several weeks. If you have not received this letter within four weeks, please contact our office.

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Question:

How will I know if my request has been granted?

Answer:

Residential Life will send you a letter confirming your request has been granted and your new residence hall assignment. Requests may take several weeks to process and are not guaranteed .

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Question:

Is there a roommate survey I can take to pair me up with a roommate?

Answer:

At this time, we pair roommates randomly .

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Question:

What if I want to change halls or roommates after I’ve received my July mailer?

Answer:

After you receive your housing information and roommate assignments in July, your space is confirmed until you check into your residence hall in August. You will need to arrive on the date of the residence hall you have been assigned to, even if you are requesting a different hall. No hall or room changes will be made until the second week of school. If you are still interested in changing rooms or halls, you will need to contact the staff of your residence hall.

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Applications and confirmations

Question:

Is there any space left in the residence halls?

Answer:

We are filling our residence hall space quickly, so we do encourage students to apply as soon as possible. If we are unable to accept applications as a result of space concerns, we will update our website and provide information on alternative housing options.

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Question:

Why did I get assigned to a residence hall that wasn’t on my list of preferences?

Answer:

Many of our students request the same residence halls, and for space reasons, we cannot accommodate every student’s preferences. Assignments are made in the order the application was received. If you would like to request a change of assignment, please send our office a letter or fax with your name, ASU id number, signature, and request.

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Question:

What should I verify before sending in my housing application?

Answer:

Please check that the student has signed and dated the application as well as filling out all other areas to completion. If the application is missing the student’s signature, it cannot be processed and will be returned to you for completion.

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Rates and payments

Question:

I have financial aid; how will this apply to my room and board costs?

Answer:

Please opt to be on a payment plan, as Financial Aid will be applied to your bill in installments. Financial awards will cover your room and board payments as long as there are funds in your account. If you have funds leftover, please verify that your tuition, room and board, and other fees are paid before withdrawing these funds.

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