Desk Assistants (DAs)

The Tempe Desk Assistant search process is currently on hold. The search may be reopened in early September if positions are available. Please check back at that time to check for application availability.


Desk Assistants (DAs) are customer service representatives at a 24-hour residence hall front desk. The front desk serves as a primary source of information and service for residents. Applications for the position can be found by scrolling to the bottom of this page.

What do Desk Assistants do?

  • DAs are familiar with all desk procedures, i.e. the telephone etiquette, administrative tasks, filing, key checkouts, equipment checkouts…
  • DAs are pleasant, friendly, and helpful during any interaction with residents, visitors, and staff members
  • DAs play an important role in establishing a positive environment for all who live and work in the hall
  • DAs contribute to a safe and secure residence hall environment

Requirements

  • Undergraduate students must be enrolled in a minimum of 12 credit hours per semester
  • Graduate students must be enrolled in 6 credit hours
  • Accept employment for a nine-month period beginning with August training and concluding at the end of spring semester in May
  • Strong customer service, teamwork, phone and administrative skills
  • The ability to work weekends, early mornings, nights and holidays on a regular or irregular basis
  • Approximately 10-20 hours per week
  • Be in good standing with Residential Life and Student Life.

Who is an ideal candidate?

Someone who…

  • Possesses great communication skills
  • Exhibits appropriate behavior
  • Is a great team player
  • Is knowledgeable of basic office skills
  • Has worked in a team environment
  • Has worked with multiple phone lines
  • Is able to give direction and guidance to residents of the hall
  • Is familiar with university life
  • Has a great sense of professionalism

What’s in it for you?

  • DAs will gain transferable skills in leadership, customer service, communication, administration, and overall professionalism.
  • DAs experience increased interactions with students, connections with residential life staff for mentoring and professional development opportunities.
  • DAs contribute to the success of resident students, and gain increased access to campus and community resources and networks.

Pay Rate:

$7.25/hr

Selection process

The selection process for Desk Assistant positions takes place on an ongoing basis. Interviews are offered to qualified candidates as needed throughout the year.

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Training

Desk Assistants will need to return to the halls in early August of each semester and in early January to attend training.

  • DAs will learn about customer service principles
  • DAs also learn residence hall and desk operations
  • DAs also learn how to work with students, residence hall staff, and other university staff members

Application Forms

  • Desk Assistant Applications for ASU at the Downtown Phoenix campus >> Download

Questions please e-mail recruitment.reslife@asu.edu

 

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