Desk Assistants (DAs)

Desk Assistants (DAs) are customer service representatives at a 24-hour residence hall front desk. The front desk serves as a primary source of information and service for residents. Applications for the position can be found by scrolling to the bottom of this page.

What do Desk Assistants do?

  • DAs are familiar with all desk procedures, i.e. the telephone etiquette, administrative tasks, filing, key checkouts, equipment checkouts…
  • DAs are pleasant, friendly, and helpful during any interaction with residents, visitors, and staff members
  • DAs play an important role in establishing a positive environment for all who live and work in the hall
  • DAs contribute to a safe and secure residence hall environment

Tempe Campus

Desk Assistant positions for Fall 2008 Available!

Residential Life is currently recruiting candidates for Desk Assistant positions set to begin in August 2008.

Interested applicants will need to complete the application below and be available for training in August before classes begin.Newly hired Desk Assistants will be able to move into their residence hall room early for training.

Interviews will be conducted via the phone or in person throughout the summer. Turn in your application as soon as possible to be considered.

Please turn in the application to either deskassistantjobs@asu.edu or mail to ASU Residential Life, Attn: Desk Assistants, P.O. Box 870212, Tempe, AZ 85287.

d Tempe Campus Desk Assistant application for Fall 2008

d Residential Life Vision, Values, and Mission

 

Requirements

  • Have a minimum cumulative and semester GPA of 2.75 at time of application and while holding the position.
  • Undergraduate students must be enrolled in a minimum of 12 credit hours per semester
  • Graduate students must be enrolled in 6 credit hours
  • Accept employment for a nine-month period beginning with August training and concluding at the end of spring semester in May
  • Strong customer service, teamwork, phone and administrative skills
  • The ability to work weekends, early mornings, nights and holidays on a regular or irregular basis
  • Approximately 10-20 hours per week
  • Strong customer service, teamwork, phone and administrative skills are required
  • Be in good standing with Residential Life and Student Life.

Who is an ideal candidate?

Someone who…

  • Possesses great communication skills
  • Exhibits appropriate behavior
  • Is a great team player
  • Is knowledgeable of basic office skills
  • Has worked in a team environment
  • Has worked with multiple phone lines
  • Is able to give direction and guidance to residents of the hall
  • Is familiar with university life
  • Has a great sense of professionalism

What’s in it for you?

  • DAs will gain transferable skills in leadership, customer service, communication, administration, and overall professionalism.
  • DAs experience increased interactions with students, connections with residential life staff for mentoring and professional development opportunities.
  • DAs contribute to the success of resident students, and gain increased access to campus and community resources and networks.

Pay Rates:

$6.90/hr: 8 a.m. – 2 a.m.
$7.15/hr: 2 a.m. – 8 a.m.


Recruitment Process:

Interested applicants need to complete and submit a Desk Assistant Application. Completed applications can be submitted to DeskAssistantJobs@asu.edu, by fax at (480) 965-1534 ATTN: Desk Assistants or mail at ASU Residential Life, Attn: Desk Assistants, P.O. Box 870212, Tempe, AZ 85287.

For any questions please contact us by calling 480-965-1654 or e-mailing recruitment.reslife@asu.edu


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Selection process


The selection process for Desk Assistant positions takes place on an ongoing basis. Interviews are offered to qualified candidates as needed throughout the year.

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Training

Desk Assistants will need to return to the halls in early August of each semester and in early January to attend training.

  • DAs will learn about customer service principles
  • DAs also learn residence hall and desk operations
  • DAs also learn how to work with students, residence hall staff, and other university staff members

Application Forms

  • Desk Assistant Applications for ASU at the Downtown Phoenix campus >> Download
  • Tempe Campus Desk Assistant Application >>  Download

Questions please e-mail recruitment.reslife@asu.edu

 

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