Patient Rights / Patient Responsibilities

PURPOSE: To outline the rights and responsibilities of the patient at Campus Health Service.

SOURCE: Campus Health Service

PATIENT RIGHTS

• To be treated with respect and dignity and to be provided with courteous, considerate care;

• To be seen at a time close to the appointment time or within a reasonable time when care is sought on a non-appointment basis;

• To be informed about the diagnoses, treatment and prognosis of the health problem in terms that can be understood;

• To question their health care provider about anything that is not understood about their care;

• To be informed of the possible risks, side effects of treatment along with alternative methods of treatment;

• To know the names and level of training of all clinicians, nurses and other staff who provide service;

• To receive confidential treatment of their disclosures and medical records and, except when required by law, is afforded the opportunity to approve or refuse their release;

• To participate in decisions involving the health problem;

• To have access to a second medical opinion before making any decision. The patient can decide not to be treated, but must be informed of the medical consequences of refusal;

• To have all physical examinations, interviews, and discussions take place privately;

• To have an explanation of any charges for services provided;

• To expect continuity of care, both within Campus Health Service proper and when transferred to other health care providers;

• To expect that Campus Health Service will provide the necessary assistance during a Campus Health Service visit;

• To express their concern about any treatment they consider unfair. If the patient does not receive a satisfactory response from the health care provider, or if the patient has a suggestion or question about services, the patient has the right to contact any member of the Management Team or Director of Campus Health Service;

• To decline to participate in experimental research;

• To change providers by notifying the nurse, receptionist, or designee.

PATIENT RESPONSIBILITY

• To know his/her health care provider by name and to make an effort to understand instructions including treatments proposed and medications prescribed;.

• To inform clinicians of any changes in their health status that could affect their treatment;

• To adhere to a prescribed treatment plan and to discuss any objections or desired changes;

• To act in a considerate and cooperative manner with the Campus Health Service staff;

• To ask questions and seek clarification regarding areas of concern;

• To be honest with the Campus Health Service staff, including providing information about medications being taken that have been prescribed by another health care provider;

• To weigh the consequences of refusing to comply with instructions and recommendations;

• To assist the clinician in compiling a complete record by authorizing Campus Health Service to obtain necessary medical information from appropriate sources;

• To keep appointments on time;

• To cancel appointments only when absolutely necessary and far enough in advance so that other patients might utilize that time;

• To complete a health history or other health related paperwork, and ask for clarification when needed;

• To carefully follow the health provider's instructions and to take medicines as directed;