Critical Incident Response Guidelines

Mental Health Crisis

To get help in the event of a student's mental health crisis (e.g. statements of harm to self or others, bizarre/destructive behavior, depression):

1 Public Safety

ASU Police
911(life-threatening or urgent)
(480) 965-3456 (not life-threatening and not urgent)
24 Hours

Secures emergency mental health/medical treatment for the student.

Student Judicial Affairs
(480) 965-6547
M-F 8 a.m. - 5 p.m.

Coordinates with ASU Police to initiate threat assessment and interim action, if appropriate.

Important Notice: Reporting violations and suspected violations of STA Policy 104-2, Handling Disruptive,Threatening, or Violent Individuals on Campus, to ASU Police, the Dean of Students office, and other appropriate offices is MANDATORY.


2 Psychological Support

Counseling & Consultation
(480) 965-6146
M-F 8 a.m. - 5 p.m.
After hours and weekends: C&C may be contacted via ASU Police. Call 911 or (480) 965-3456

Assesses student’s functioning and facilitates follow-up treatment including hospitalization, if necessary.

Contacts hospital to coordinate care if student has been hospitalized.

Provides individual psychological support to student(s) including roommates, friends, significant others.

Provides support to affected student groups to help them discuss their reactions (critical incident debriefing).

3 University Support

Dean of Students
M-F 8 a.m. - 5 p.m.

Provides assistance to student(s) including roommates, friends, significant others regarding: absence letters, attendance/enrollment options, and information and referrals to campus and community resources such as Disability Resource Center, if appropriate.

Provides assistance to family of student(s) (e.g., locating personal belongings in extended absence).

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