Ware-q@asu.edu
Email Support
WARE-Q is an email distribution list that goes to
approximately 25 Warehouse consultants. The consultants
cover every aspect of the Data Warehouse and are
approved to access all databases on the Warehouse.
The first available consultant with an answer will
contact you. When contacting ware-q, it is helpful to attach your query to your email. WARE-Q is more efficient than calling individual
consultants and you often get good ideas from more
than one consultant.
Examples
of topics that are handled on ware-q include:
User ID's and passwords.
How to get access to the Warehouse or status of warehouse
access requests.
Software questions - BrioQuery and Sybase. (We will
answer Access questions as best we can, though we do not provide official technical support for Access against the data warehouse.)
Data definitions and use questions - Student, Financial, HR and Sponsored Research data.
Error message troubleshooting.
How To questions of all types.
Warehouse performance questions. (i.e., why is it
slow today?)
Please check out Frequently Asked Questions first. Your question might be answered there, or by a link provided there.
The only no-no: Don't Send Passwords in
email, please!
