Library Systems Help Desk
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If you are not affiliated with ASU, please call the Library Systems Help Desk at 480-965-9093 for assistance. |
Known Library Problems / Outages Report |
ASU System Outages |
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| Last Updated: April 21, 2008 Students whose ASURITE username/passwords are not working on library workstations despite working elsewhere should be advised that "ASU.EDU (Kerberos Realm)" must be the domain selection when logging in to library workstations (changing the domain to "ASURITE" will not allow login). If login still doesn't work, they may be able to fix the problem by changing their password at the following site: www.asu.edu/changepassword Holdings for Springer Online Journals Complete: Holdings for journal titles in this collection prior to 1997 shown as being available are under investigation. We hope to resolve this and make any necessary corrections as soon as possible. |
Click here to see the latest outages and problems known to ASU Information Technology Note: If you are looking for reference help or assistance with locating materials online or within the Library, please use the Ask A Librarian link found on the ASU Libraries Home Page. |
In the Memo field provide an explanation of the problem you have encountered.
The more information you provide the better!!
To assist our technicians in troubleshooting your problem please include as much detail as possible in your description. Such things as the following will be especially helpful:
- What specific article or journal, or other resource are you attempting to access?
- What are the steps you take to get to the point of the error?
- What is the url (http://...) at the point of the error?
- Are you at home, at work or on campus when the difficulty occurs?
- What is the specific error message that you receive?
- Include a telephone number where you may be reached during business hours
To follow up on your request you may log back in to HelpSTAR to view activity on your request(s) or to provide additional information that you believe may be helpful.
Page last modified: October 26, 2007
