ADA Services
Access for Disability Accommodations
Frequently Asked Questions
Who is eligible to use your services?
What adaptive technology does the library offer?
This library is huge and I don’t know where to begin! Can you help me find some books?
Where is the ADA Services Room located?
I do most of my work at the Science library. Can you help me there?
I need to do some research for my paper. Can you help me?
Can you help me write my paper or proofread it for me?
Can you look up some books for me and have them ready for me to pick up later today?
Can I just come in anytime and use the computers in this room?
How can I learn more about using the Library’s online catalog and databases?
1. Who is eligible to use your services?
Any person who self-identifies as having a disability is eligible to use the ADA Services. Our facilities and staff are here to assist individuals with temporary or permanent disabilities to access library materials and information, working to increase the individual's independent ability to use the library. The primary group that ADA Services assists is ASU students, faculty, and staff with disabilities. While members of the community are welcome to use the facility, service to ASU affiliates will be given precedence.
2. What adaptive technology does the library offer?
Click here for the list of adaptive technology at Hayden, Noble, Architecture, and Music Libraries.
3. This library is huge and I don’t know where to begin! Can you help me find some books?
Yes. Our services include giving you a tour of the library, helping you learn how to get the information you need to find certain books from the online catalog, and then going to the shelves with you, if you need assistance, to help you find the books you need.
4. Where is the ADA Services Room located?
The ADA Services room is located on the Concourse level of Hayden Library. Map
Workstations are also located at the Science, Architecture, and Music libraries.
5. I do most of my work at the Science library. Can you help me there?
Yes. The ASU University Libraries are committed to providing access for users with disabilities. Requests for special assistance can be made at any service desk and should include self-identification of having a disability. Depending on the type of assistance needed, you may want to use the Library Express services, if eligible, or make an appointment with staff from ADA Services for training or help with longer projects. We are glad to be of assistance!
6. I need to do some research for my paper. Can you help me?
Yes. Our staff is here to assist you with your research by giving you an orientation to the library and its materials, instruction on accessing and searching the Library Catalog, Online Databases, and the Internet, assistance with using various MS Office applications, and assistance with library research skills, always working towards increasing your independent ability to use the library.
7. Can you help me write my paper or proofread it for me?
No, I’m sorry our services are just library related, but there are other centers on campus that can help you, like the Writing Center and the Learning Resources Center.
8. Can you look up some books for me and have them ready for me to pick up later today?
We are very happy to assist you with finding what you need in the online catalog and will be glad to help you pull the items from the shelves, if you need assistance doing so, but we do not offer the service of pulling the items and having them ready for pickup.
Services offered
9. Can I just come in anytime and use the room?
Absolutely! The ADA Services room is open to patrons with disabilities for independent use whenever the library is open.
Library hours
10. How can I learn more about using the Library’s online catalog?
Just ask us! … or the library has created a step-by-step guide (SunTutor) to finding books, articles, and searching the web. It is very informative.
