Access Services: Paying Library Fines

Payment options

You have three options for paying your fines -- online with MasterCard, Discover, American Express or e-check; in person at the Circulation Desks at Fletcher Library (West), the Downtown Phoenix campus Library, the Library at the Polytechnic campus, the Law Library or the central Billing Office at Tempe - Hayden Library. Payment may also be made at any cashier's office with cash, check, or credit card; or by mail with check or money order.

Online

Pay your fines online through a secure server with MasterCard, Discover, American Express or e-check.

• Go to https://sec.was.asu.edu/intsite/DisplayMessage?resource=sbsmenu
• Choose the link that says "Student Accounts Receivable"
• Click on the "Make a payment" link, and follow the instructions

In order to assure that your library fine is paid, it is preferred that you pay the total charges currently due and bring your Student Accounts Receivable balance to zero. The reason being any funds received by Accounts Receivable are automatically allocated to the oldest charge present on your student account. If there are any other charges pending (a parking fine or student health charge, for example) that predate your library fine, your funds will be allotted to those charges rather than paying your library fine.

When you pay online there may be delay of around three days for the library to know that your account has been paid. If you are experiencing difficulties with Library payments and credits after you pay online, call the library billing office at 480-965-3106.

Notes:

• Community card holders are not able to pay online. Please come in to Hayden Library to pay your fines.
• New fines take about three days to appear on the Accounts Receivable system. These new fines will not be able to be paid through ASU Interactive until they do appear in that system. To pay a fine before they appear on this system, please come to the Library.

In Person

Library Billing Office, Hayden Library
You can pay by cash, check or money order (credit cards may be utilized for purchase of community card only) at the Hayden Library's billing office. If paying with cash, you will need the exact amount as the staff is not able to make change. The Billing office is located on the lower concourse of Hayden Library, next to the Circulation desk. Fines paid directly to billing are removed from your library account during the transaction, and you can resume normal borrowing, renewing and requesting privileges immediately. Their hours are:

Monday - Thursday	7am - 7pm
Friday	7am - 3:45pm
Saturday	Closed
Sunday	10am - 7pm

Circulation Desk, Hayden Library
You may pay fines at the Circulation desk after the billing office has closed; however, the fines may not be removed from your library account until billing processes the payment, usually the next business day. You will not be able to renew online or in person until billing processes the payment. In the interim, you can request an account "override" slip to enable you to resume checking out and renewing materials in person that evening. Please retain that slip and your payment receipt for reference in the event that you need to provide proof of payment to circulation or billing department.

If paying at circulation with cash, you will also need the exact amount as the staff is not able to make change.

If you experience difficulties after you pay at circulation, please contact the billing office at 480-965-3106.

By Mail

Make check or money order payable to "Arizona State University " and mail to:

Library Billing Office
Hayden Library
University Libraries
Arizona State University
Box 871006
Tempe, AZ 85287-1006

If you have received a billing statement, use the envelope provided.

Refunds

Any books that are paid for (either directly or through Financial Aid disbursement) and returned to the library within a year of payment are eligible for partial refund. After a year, the replacement payments are used by Collection Development to either replace the original item or purchase a different title. Refunds will not be issued beyond one year after payment. However, the Libraries will accept the books as donations to the collection.

For questions about billing or to appeal a charge, contact the billing office at 965-3106.