Office of Human Resources - Jobs FAQ

Searching and Applying for Jobs

How do I find out what jobs are available?
Please visit http://www.asu.edu/asujobs/

Please also see applicant tutorial at: http://www.asu.edu/asujobs/asu_applicant_powerpoint.pps

What if someone does not have a computer or access to the web?
There are a number of ways you can still get access to our online employment site:

PCs are located in the Human Resources Department's main Lobby (located in the USB University Services Building) at 1551 S. Rural Rd. in Tempe, Monday through Friday, 8:00 a.m. until 5:00 p.m.
Any of the public computers located at any of the ASU Libraries.
Any computer that has Internet access, 24 hours-a-day, 7 days-a-week (i.e., public libraries).

How does the online application process work?
Please see applicant tutorial at: http://www.asu.edu/asujobs/asu_applicant_powerpoint.pps

Applicants must apply online at http://www.asu.edu/asujobs/ for each position. No faxes, emails or in-person resumes are accepted.

I can't remember my password. What do I do?
In the event that you forget or misplace your username or password, the system is set up to email you this information. Click on “Forgot ID/Password?” link on the Login page.

Who will see my application if I use the online employment site?
Your application is on a secure web server and will be available to the Human Resources Department/Recruitment and Staffing and the interviewer(s) for the specific job opening for which you apply. Arizona State University does not share its database with other companies or localities.

How long does it take to complete the online application?
You should allow 15-20 minutes for the total process. If you experience any difficulties, please contact the ASU Employee Service Center at 480.965.2701.

I have a foreign email address, can I still apply? For example, maria.deltoro@mail.com.au.
No, you will need to create an email account ending in: .com. If you enter a foreign email address, the system will automatically reject it.

Can I apply for more than one job at a time?
No, you must apply individually for each posting, and doing so allows you a great advantage. Each job is created with different Minimum and Desired Qualifications. Your application should be adjusted to address the different requirements of each job.

Who should I address my cover letter to?
“Dear Hiring Department”

How can I better enhance my resume to stand out from competition?
Carefully read each the online job announcement. Pay special attention to the Minimum and Desired Qualifications to draw out specific requirements of the job. Reformat your resume to speak to each these competencies, should you have this experience in your work history. Example: if the job requires “Experience working with: Admissions counseling,” and this applies to you, then the words “Admissions Counseling” should be listed under the work history portion of your resume. Include the months and years you worked each job, per the instructions. Example: Nursing Assistant, Phoenix General Hospital 10/1999 – 12/2007. Read the section called: Instructions to Apply carefully and make sure to include everything listed (i.e., cover letter, references AND resume in one attachment). This will set you up for greatest success!

Can I save my application before I finish completing it?
Yes. Must save as draft, do not hit the submit button. You can then return to finish submitting your application at another time. Once your resume/application is submitted, you can not change it.

When/how can I make changes to my application?
Once you have submitted you application, you cannot make changes to it. You will have to resubmit a new application for the job. You can also contact the Human Resources Department 480.965.2701 to withdraw your application.

What’s the status of my application?
Jobs may receive an overwhelming response of applications, which takes time for hiring departments to review. Hiring departments do not begin contacting applicants for interviews until after the close date of the job announcement. Every job is assigned to a unique hiring department and hiring team. Once a job has been filled, emails should be sent notifying all remaining applicants.

How long is my application valid?
Until the search is closed/position is filled.

General Questions

Can I apply by sending my resume via e-mail, mail or fax?
We no longer accept paper applications/resumes via email, mail or fax. All applications must be submitted via our online employment site.

What if I don't have my document attachments in an electronic format? What do I do?
Please contact the Human Resources Department 480.965.2701.

Do I need to apply online if I am only interested in temporary/seasonal positions?
Yes, applicants must apply online for temporary/seasonal positions.

Background/Fingerprint/Motor-vehicle Background Check

What background checks does ASU conduct and for which jobs are these conducted?
Please visit: http://www.asu.edu/hr/backgroundcheck.html for all your questions/answers to background/fingerprint checks.

Do I need a background/fingerprint check in order to apply for certain jobs, prior to being interviewed?
No, it is not necessary to have any checks done in advance of applying or interviewing with ASU.

How do I schedule a Fingerprinting Background Check?
Call 480.965.2701 and inform them of your request.

Technical Questions

I am having a problem using the Back button to get to a prior page. It keeps returning me to the same page, what do I do?
Do not use your browser's "back," "forward" or "refresh" buttons to navigate the online employment site. This may cause unexpected results, including loss of data or being logged out of the system. Please use only the navigational buttons within the site.

I am having a technical problem with my computer that is stopping me from completing the application or applying for a job. What can I do?
Be sure you are using either Internet Explorer 5.5 or higher, or Netscape 4.79 or higher. If you continue to experience problems, please call 480.965.6500 for technical assistance.

I am receiving a red error message when I try to move forward in the application process, what do I do?
To apply, you must either copy/paste or attach ONE DOCUMENT only: Cover letter, Resume, & References, and other relevant information (as noted in the Instructions to Apply) into ONE PDF or MICROSOFT WORD document. This one attachment is your application. Microsoft Word 2007 is a .docx file that is not compatible with the system. If you are using MS Word 2007, please be sure to do a “save-as” on your file and select a file type of .doc.

PeopleSoft/TAM FAQs for ASU Departments

How do I get access to PeopleSoft/TAM?
Please review Section #2 of PeopleSoft Procedures step by step guide, located on the Office of Human Resources - Recruitment & Selection website: http://www.asu.edu/hr/partners/staffingservices.html

I followed these procedures to gain access to TAM, and requested “HR HIRING MGR” Access. My supervisor approved it, and my status says approved. Yet I’m only able to “view only.” Why is this happening?
There are several steps to the approval process and likely more approvals are to come. Please allow 24-48 hours for this entire process to be completed. Should you have persistent issues, please contact the Recruiting and Staffing/HR department.

In the job opening details, I want to change the salary listed on the position but it is shaded and I cannot edit?
If you need to change the salary on the position, you must contact your HR Partner / Position Management. Please see the following link of the current HR Partners: http://www.asu.edu/hr/partners/areas_of_responsibility.html

If you just want to advertise a different salary, you can do so on the job posting section.

I am having difficulty reviewing resumes (resumes do not open). What can I do?
Please review Section #4 of PeopleSoft Procedures step by step guide, “Problems Viewing Resumes”, located on the Office of Human Resources - Recruitment & Selection website: http://www.asu.edu/hr/partners/staffingservices.html

The candidate failed to submit the requested materials (cover letter, resume and references). What can I do?
Departments may choose to contact individuals whose applications are incomplete. All applicants with incomplete applications should be given this same opportunity and a new deadline to apply. Please notify the Recruiting and Staffing/HR department if your department wishes to move forward with this option. If candidates fail to send the correct document by the new deadline, then will be disqualified from interviews due to incomplete application.

The candidate is contacting me to apply directly, what should I do?
All applicants must apply online for each position. If applicants continue to experience problems applying through our online website, you can direct them to the online tutorial at http://www.asu.edu/asujobs/asu_applicant_powerpoint.pps or contact the Employee Service Center at 480.965.2701.

If my department doesn’t like the way the Applicant Evaluation Summary is organized, can HR change it?
Unfortunately no, TAM organizes competencies and doesn’t allow HR to change the order of how they are listed on the Applicant Evaluation Form.

Can I extend the close date of my job? If so, then when can I start interviewing applicants?
You can extend the close date of the job, by notifying the Recruitment and Staffing/HR department via email. Candidate interviews should not begin until after the official close date posted in the online job. Please call the Recruiting and Staffing/HR department with questions.

When I changed all my applicants to “Reject” status in PS, why didn’t this information translate to the Applicant Evaluation Form?
These steps are truly two different processes. The Applicant Evaluation Form is a tool used to evaluate applicants Resumes. Once all the resumes have been reviewed, and candidates have been selected for interviews, the rest of the applicants are placed into “reject status.”

I created a job and “saved as draft” but now cannot find it. Where did it go?
The job is most likely still there, don’t worry. Go into PeopleSoft, select “Recruiting,” select “Find Job Openings,” type in the “job number” and use the drop down menu to change the job status from “Open” to Blank, and then select “Search.” The job should appear now.

Is it okay to hire for two positions out of one job number, after the job posting has closed and interviews have been conducted?
Yes, as long as you go through the TAM procedures to gain a second position number from position management, then Please notify the Recruiting and Staffing/HR department so they can add this number to your job.

What is the purpose of putting in “comments” in the Evaluate Interviews section of TAM? Who can see these comments?
The Comments box located in Evaluating Interviews/Creating an Offer sections of TAM, should be filled out for all applicants interviewed/Offered. The comments should specify why the candidate is being declined, interviewed again or offered the job, i.e., “Candidate displayed the strongest communication skills but least relevant work experience to this job.” Comments should, ideally, be based on the Desired Qualifications of the job, should be a specific statement giving more weight to why we make the hiring decisions we do. Only your hiring committee, the Recruiting and Staffing/HR department, and an auditor will view these comments.

What if I have questions regarding Background/Fingerprint Checks?
Please see: http://www.asu.edu/hr/backgroundcheck.html

What if I have Advertising questions?
Please see the content located under our Advertising section on our Recruiting and Staffing/HR webpage: http://www.asu.edu/hr/partners/staffingservices.html

University Services Building | 1551 S. Rural Rd. (map)
Mail: PO Box 875612, Tempe, AZ 85287-5612
Phone: 480.965.2701 | Fax: 480.965.1971 | ASKHR
Technical Problems | Web Editor

Office of Human Resources - Jobs FAQ

Related Links

Searching and Applying for Jobs

General Questions

Background/Fingerprint/Motor-vehicle Background Check

Technical Questions

PeopleSoft/TAM FAQs for ASU Departments

Searching and Applying for Jobs

General Questions

Background/Fingerprint/Motor-vehicle Background Check

Technical Questions

PeopleSoft/TAM FAQs for ASU Departments