Office of Human Resources - Jobs FAQ

Finding Available Jobs

Creating An Application

Applying For An Open Position

Technical Questions

FOR ASU INTERNAL DEPARTMENTS

Finding Available Jobs

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How do I find out what jobs are available?

Please visit www.asu.edu/asujobs/ . Click on Search for Staff Postings; a listing of current positions will become available. You may also refine your search by clicking on Advanced Search.

We also have an applicant tutorial that you can access on the website above which will walk you through the steps of finding and applying for jobs. See: http://www.asu.edu/asujobs/asu_applicant_powerpoint.pps.

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What if someone does not have a computer or access to the web?

There are a number of ways you can get access to our online employment site:

  • PCs are located in the Human Resources Department's main Lobby (located in the USB University Services Building) at 1551 S. Rural Rd. in Tempe, Monday through Friday, 8:00 a.m. until 5:00 p.m.
  • Any of the public computers located at any of the ASU Libraries.
  • Any computer that has Internet access, 24 hours-a-day, 7 days-a-week (i.e., public libraries).

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How does the online application process work?

Applicants must apply online for each position. NO faxes, emails or in-person resumes are accepted . When you go to www.asu.edu/asujobs/ and search for open staff positions and decide to apply for a position, you must create a login and password. This will create an account for you and you can login any time to view open positions and/or status of positions you applied for. Once you have created a login and password, proceed to attach your cover, letter and references as ONE document to the position you are interested. We RECOMMNEND viewing the tutorial on the site, which will guide you in applying for the open position.

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What are the advantages of using the online employment site?

There are a number of advantages to using the new online employment site. Some of these include:

  • The online application saves time when you want to apply for multiple jobs at one time, or apply for several positions throughout the year
  • The ability to learn about job openings and apply for positions at any time and from any computer with access to the web

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Who will see my application if I use the online employment site?

Your application is on a secure web server and will be available to the Human Resources Department/Recruitment and Staffing and the interviewer(s) for the specific job opening for which you apply. Arizona State University does not share its database with other companies or localities.

Creating an Application

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Where can I complete an application?

Applications are accepted via our online employment site . Remember you must attach your COVER LETTER, RESUME AND REFERENCES as ONE document or you will experience technical difficulties and/or be rejected.

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Can someone help me complete the online application?

HR staff members are available to help applicants get started and to answer questions. Please contact the Human Resources Department at 480.965.2701.

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How long does it take to complete the online application?

You should allow 20-30 minutes for the total process. If you experience any technical difficulties, please contact IT Helpdesk at 480.965.6500. If you experience any functional difficulties, please contact Human Resources at 480.965.2701.

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Can I save my application before I finish completing it?

Yes. Must save as draft, do not hit the submit button. You can then return to finish submitting your application at another time.

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When/how can I make changes to my application?

Once you have submitted you application, you cannot make changes to it. You will have to reapply by resubmitting a new application for the job. You can also contact the Human Resources Department 480.965.2701 to withdraw your application.

Applying For an Open Position

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How do I apply for a job?

The application process is as follow:

  • Search for Staff Postings on the ASU employment site
  • View opening and select the one you are interested in.
  • Create a login and password; IMPORTANT - you will need an email address (i.e., name@yahoo.com ) to apply for jobs. Without an email address, no account/profile can be set up.
  • Apply for the job and attach your cover letter, resume and references as ONE document.
  • Submit materials. What information do you need to submit for a job posting? Please submit your cover letter, resume, professional references.

Throughout the process, it's important that you read and follow all instructions carefully.

If you experience in technical difficulties, please contact the IT Help Desk at 480.965.6500.

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Do I need to apply online if I am only interested in temporary positions?

Yes, applicants must apply online for temporary/seasonal positions.

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Can I apply for more than one job at a time?

No. You must apply individually for each posting.

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What if I don't have my document attachments in an electronic format? What do I do?

We understand that you may NOT have all of your documents available in an electronic format. Please visit the Human Resources Department and a staff member will assist you in creating a resume, cover letter and references and then walk you through the steps of applying online. NOTE : All submitted materials will become the property of the Arizona State University, and will not be returned to the applicant.

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How long is my application valid?

Until the search is closed/position is filled.

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Can I apply by sending my resume via e-mail, mail or fax?

No, we no longer accept paper applications/resumes via email, mail or fax (for staff, classified, administrative and service professional).

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I liked the old way better, why did you change to the online system?

The benefits of the online process to applicants, hiring departments and ASU Human Resources far outweigh the advantages of staying with our manual application process.

The system can be accessed 24-hours-a day, 7-days-a-week from any Internet connection. Applicants can do a search for openings based on department, title, or category.

The online process reduces the process time from when a job is listed to when applications are received thus reducing the time it takes to fill a position. It also reduces the redundant work of processing, printing, copying and distributing paper applications/resumes. It provides more consistent applicant tracking information and the ability to search and utilize applications on file.

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I can't remember my password. What do I do?

In the event that you forget or misplace your username or password, you may contact the IT Helpdesk at 480.965.6500.

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I have a foreign email address, can I still apply? For example, maria.deltoro@mail.com.au .

Yes and No. You can still apply but our system is not set up to accept foreign email addresses. You will have to create an email account and the extension must end in: .com. If you enter a foreign email address, the system will automatically reject your email address.

Technical Questions

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I am having a problem using the Back button to get to a prior page. It keeps returning me to the same page, what do I do?

Do not use your browser's "back," "forward" or "refresh" buttons to navigate the online employment site. This may cause unexpected results, including loss of data or being logged out of the system. Please use only the navigational buttons within the site.

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I am having a technical problem with my computer that is stopping me from completing the application or applying for a job. What can I do?

If you receive an error message, please call 480.965.6500 for assistance. When you call, we will log in a ticket of your problem description and some one from our staff will be contacting you provide further assistance.

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I applied to a job and received an e-mail confirmation but when I open up my career tools, the job does not appear. Did I apply correctly?

Be sure you are using either Internet Explorer 5.5 or higher, or Netscape 4.79 or higher. Also, under your browser internet options, you need to have cookies and javascript "enabled." If you are still having difficulties e-mail ASU Human Resources with the specific problem and someone from Applicant Support will assist you.

FOR ASU DEPARTMENTS

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I need access to PeopleSoft/TAM?

Before you begin to post a position, you first need to access to PeopleSoft/TAM and you should have attended training. In training, you would have completed a request form to get access.

Scheduling Training:

  • Login at http://my.asu.edu.
  • Click on “Courses & Orgs”.
  • Click the link “Click here to access your online courses and organizations”.
  • Select the Course Tab and enter "Oasis" into the Search Courses box
  • Select OASIS: Talent Acquisition Using PeopleSoft
  • If you haven't already enrolled, you will need to click the enroll button for class access.    
  • Once in, you can click “Course Overview” to see an overview of the TA course guidelines or select TAM simulations. The simulations should be viewed in Internet Explorer for best results.
  • In order to gain access to the live database for Talent Acquisition you must complete the test questions and attain a score of 80% or higher.
  • You may retake the test as many times as needed.
  • Be sure to click the OK button at the bottom of the screen that displays your test results.  Failure to do so will result in your score not being saved, and you'll have to re-take the test.

Gaining Access:

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 I am creating a new job opening, but there is no position title in the drop down menu. What do I do?

You need to request a position number.

Registering a Position Number:

  • System will not accept a posting unless you have a position number!
  • The form is to be used when requesting any new, changes to or inactivation of a position number. A Position number is required PRIOR to initiating any recruiting activity (Staff Request). Please note: All fields noted below MUST be completed to initiate any action involving positions in PeopleSoft .
  • Fill out the form completely to expedite the processing of your request (see highlighted example). Requests will be processed in the order that they are received. After you have completed this form, please e-mail it as an attachment to Kim.Rohr@asu.edu ( Tempe , Downtown and Polytechnic campuses) or for West campus to Margot.Monroe@asu.edu . If you have any questions, please call Kim at 480.965.2704 or Margot at 602.543.8407. You will receive an email notification of the newly assigned Position Number within 24 hours of receipt (earlier if possible).

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In the job opening details, I want to change the salary listed on the position but it is shaded and I cannot edit?

If you need to change the salary on the position, you must contact your HR Partner / Position Management. Please see the following link of the current HR Partners: http://www.asu.edu/hr/partners/areas_of_responsibility.html .

If you just want to advertise a different salary, you can do so on the job posting section as long as it's between the minimum and maximum

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I am having difficulty reviewing resumes (resumes do not open). What can I do?

Before reviewing resumes, you must set up your Internet Explorer as a trusted site. Please see the following attachment, which will provide instructions on how to set up your Internet Explorer as a trusted site.

MAKING PRD A TRUSTED SITE - pdf

If you continue to experience problems reviewing resumes, follow the other suggestions below.

Open up your Internet Explorer:

  • Tools
  • Internet Options
  • Click on Security Tab
  • Click on Custom Level
  • Scroll down to Downloads
  • All three subcategories: Automatic prompting for file download, File download, Font download – should be clicked as ENABLE

Still having problems, contact the IT Helpdesk at 480.965.6500 for further assistance.

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The candidate failed to submit the requested materials (cover letter, resume and references). What can I do?

THIS IS NOT REQUIRED OF DEPARTMENTS. Departments may contact each individual if they failed to submit the requested materials and have the candidate reapply prior to the close date. If the candidate fails to reapply after the department has notified them, they will be rejected due to an incomplete application.

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