University Housing 2011-2012 Student Handbook
Internet and Network Support
The University Housing Technology Center is where students can go for assistance with Internet, software and network support issues. The University Housing Technology Center also provides extended support including software installation and computer security protection. You can visit the Technology Center located in Housing Office. Monday-Friday from 8 a.m. - 5 p.m. Service requests may also be submitted online by visiting the University Housing homepage or at www.asu.edu/workrequest. (Select repair center RLCS – University Housing Computer Support.) (480) 965-8565.
The University Housing Technology Center is ready to assist with all your computer needs.
- Network Troubleshooting and Repair
- Network connections Computer crashes, lockups, and/or unusual slowness
- Internet problems
- Viruses and spyware removal and scanning
- Install critical updates
- Make sure your computer is operating properly
This service is FREE to all residents needing any software or hardware support, such as desktops, laptops, printers, and other peripherals. It also includes software support for Microsoft Office, and Operating System issues (XP, Vista, OSX).
Due to the campus-wide wireless internet coverage and the large percentage of laptop usage in residence halls, Ethernet cables will be distributed only if requested.
Have a desktop with only a wired Ethernet connection? Want go online with your X-box? Ethernet cables may be checked out FREE of charge for all students at the Housing Office front desk.
All students are provided with an ASU Gmail account. To access this email account, go to http://email.asu.edu. Students can also forward their asu.edu email messages to a personal email account such as Yahoo or Hotmail. Visit www.asu.edu/epoupdate to set up where you’d like to forward your ASU email messages.
Students are encouraged to check their asu.edu email account regularly as it is the primary email address used by the University to communicate important information to students.
ASU’s computer security awareness Web site is a great place to learn how to protect yourself, your data, and your identity. You can also find security software and tools, read the latest security newsletter, check out ASU’s security policies, or take security-training courses. Visit www.asu.edu/getprotected to learn more.
1) Connecting VIA Ethernet Cable or Wireless Card:
- Ensure that you have your ASURITE username and password set up. Call IT at 480-965-6500 for further assistance.
- Ethernet Cable –
- If you do not have an Ethernet cable, call your front desk or call the helpdesk at 480-965-8565.
- Plug your Ethernet cable in the Ethernet port on the wall and plug the other end in the Ethernet port on your computer. Start up your computer and open any Web browser. You will be online.
- Wireless Card –
- Start up your computer and open any Web browser. You will be redirected to login to the ASU network. Make sure you are connected through the ASU wireless network (ASU SSID). For more information about ASU Wireless visit www.asu.edu/wireless.
- 3. You will be prompted to login with your ASURITE UserID and password each time you access the Internet via the ASU wireless network.
2) Do I need any other antivirus software on my computer?
We recommend that you only use the ASU provided antivirus (McAfee), which is available to all students at no charge. If you already have other antivirus software installed you can follow these steps below to uninstall the software.
Go to Start> Control Panel or Start> Settings> Control Panel, then double-click on Add/Remove Programs. A small window should open up. Now you will see a list of software installed on your computer. Scroll down to the name of the virus scanner you want to uninstall, select it, and click on remove. If you are uninstalling Norton, please remove the Symantec updater once you remove Norton.
3) My internet was disconnected and I received an email to attend a Judicial Affairs meeting within two weeks.
A student’s port may be shut down for several reasons; viruses, illegal file sharing, hosting servers, etc. that violate the ASU Computing Policy. More information on the ASU computing policies can be found at
The Judicial Affairs meeting allows students to be informed in detail on keeping their computers secure. You must schedule a meeting by calling 480-965-6547. The meeting is mandatory and your port will not be activated unless you attend. Once you have attended the meeting you will have to call the helpdesk so we can come and check your computer before reactivating your Ethernet port.
4) My port is broken, what do I do?
If your Ethernet port is physically broken, call the helpdesk at 480-965-8565 so we can set up an appointment.
Got an XBOX 360 or PS3 to register on the Internet? Registering your XBOX or PlayStation allows you to play online games. You can register your console at help.asu.edu/.
Residential Computing Policies
It is the policy of the university to maintain access to local, national, and international networks for the purpose of supporting its fundamental activities of instruction, research, outreach, and administration. Users of the Residential Computing Network (ResNet) are to take necessary measures to safeguard the operating integrity of the systems they access and the accessibility of those systems to other users. This policy covers all persons accessing computer or network resources through any University Housing facility. The following policies govern the use of the University Housing computing network:
- All uses of the network are expected to be consistent with all local, state, and federal laws and all university policies including the Student Code of Conduct and ACD 125: Computer, Internet, and Electronic Communications, which can be found at www.asu.edu/aad/manuals/acd/acd125.html;
- Residential Computing network services and wiring may not be modified or extended beyond the area of their intended use. This applies to all network wiring, hardware, in-room jacks and extension of such via wireless hub/switch devices. Use of a wireless hub/switch in a residential room is prohibited. The residential network may not be used to provide ASU network or Internet access to anyone outside of the university community for any purpose. Under no circumstances may users give others access to university systems;
- The provision of network services from user computers (e.g. BBS, Chat, DHCP, DNS, FTP, IRC, NNTP, POP2/POP3, IMAP, SMTP, Telnet, WINS, etc.) is prohibited. Users who have a documented academic need to provide such services from their personal computer must have prior written authorization from ResNet administration prior to activating any such service(s) on the ResNet network.
- The residential network is a shared resource. Network use or applications that inhibit or interfere with the use of the network by others is not permitted. For example, applications that require an unusually large portion of the bandwidth for extended periods of time (e.g. peer-to-peer network file sharing applications such as KaZaA, Gnutella, IMESH, WinMX, Audiogalaxy, etc. and network game servers such as Quake (I, II or III), Unreal Tournament, etc.), and applications designed to send repeated email messages or mass email messages (“email spam” or “bulk mailers”) are not permitted;
- The residential network may only be used for legal purposes and to access only those systems, software, and data for which the user is authorized. Sharing access to copyrighted software or other copyrighted material (including MP3 files from copyrighted music media and digitized video from copyrighted motion pictures, etc.) on the network is prohibited;
- The use or employment of remote administration tools on others’ computers via the network (SubSeven, Netbus, Back Orifice, etc.) is prohibited;
- The use of port scanning or network administration software by anyone other than authorized network administrators is prohibited. Violations will result in referral to the Office of Student Life for disciplinary action. Prosecution under state and federal laws may also apply;
- Respecting the rights of other users, including their rights as set forth in other university policies for students, faculty, and staff is required at all times on the network. These rights include but are not limited to privacy, freedom from harassment, and freedom of expression;
- Users are required to know and obey the specific policies established for the systems and networks they access;
- The residential network is provided for use consistent with the academic mission of the institution. The network may not be used for commercial purposes or for unsolicited advertising.
- Users may not provide open access to files/folders on their computers that contain anything that is protected by copyright (this includes MP3 files from copyrighted music media and digitized video from copyrighted motion pictures, etc.), that is of a pornographic nature, or anything which would be in violation of the university’s and/or the University Housing’s community standards;
- Forgery or other misrepresentation of one’s identity via electronic or any other form of communication is a violation of the Student Code of Conduct and will be referred to the Office of Student Life for disciplinary action. Prosecution under state and federal laws may also apply. This includes the use of an IP address not specifically assigned by the university to the individual using it and the use of a forged or false identity when using certain email or other electronic communications programs (i.e., mail clients such as Eudora, Netscape, Outlook, Outlook Express and IRC/chat programs such as AOL Instant Messenger, MSN Messenger, and ICQ);
- Administrators of the network have the responsibility to protect the rights of users, to set policies consistent with those rights, and to publicize those policies to their users. They have authority to control or refuse access to the network to anyone who violates these policies or who threatens the rights of other users. Administrators have the authority to temporarily suspend network access without notice for a user/computer that is believed to have been the source of an alleged violation pending investigation of the violation and satisfactory resolution of the complaint;
- Using or traversing the ResNet network constitutes FULL agreement with and understanding of this Acceptable Use Policy and any future modifications thereto; and
- University Housing reserves the right to modify, change, and reformat this document as it deems necessary without permission or consent of its network users. Copies of this AUP will remain available via ResNet’s web site at http://www.asu.edu/policies.
Facebook, Friendster, My Space are online communities and social networks. These sites have developed into a new social and communication platform for college students. On these sites, students are able to list e-mail addresses, Instant Messenger screen names, phone numbers and addresses in their profiles. Anyone with a university e-mail address can sign up and access these sites, including faculty, staff and administrators.
While use of these sites can provide for meaningful interaction, Arizona State University recommends that students are selective in the types of photos or messages they post and recommends that students don't post personal identifiable information anywhere on these sites or anywhere on the web because it could lead to negative consequences or unwanted contact.
Computer labs featuring Microsoft Windows platform machines are available for your convenience in residence hall complexes. Printing is available with a nominal per page charge in all labs. All University Housing computing requires valid ASURITE user authentication. By accessing ASU’s network, you are acknowledging and accepting ASU’s Computer, Internet, and Electronic Communications Policy. Damage, theft, or misuse may result in a service charge, community billing, disciplinary action, and/or suspension of computing privileges. Residence Hall computer labs are for conducting academic related business.