Arizona State University College of Liberal Arts and Sciences
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Hugh Downs School of Human Communication

Home > About HDSHC > Project for Wellness and Work-Life > Emotion, Stress & Burnout

Projects explore issues of emotion labor (the paid commodification of emotion display), and the relationships between emotion and communicative outcomes, including burnout, stress, sense-making and identity construction. 

A sampling of research projects include:

Lindemann, K. (2005). “Playing” With Emotion Labor: (Re)Theorizing Emotional Dissonance as Resistance. Presented at the annual meeting of the National Communication Association National Convention, Boston, MA.

Tracy, S. J. (2005). Locking up emotion: Moving beyond dissonance for understanding emotion labor discomfort. Communication Monographs, 72, 261-283. Lead Article.

Tracy, S. J. (2004). The construction of correctional officers: Layers of emotionality behind bars. Qualitative Inquiry, 10, 509-533.