Student Services Manual (SSM)

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SSM 201–18 Table

The student:

  1. notifies the Pat Tillman Veterans Center about activation for military duty and obtains the Military Activation Form


  2. completes the form, attaches a copy of the military orders regarding activation, and submits everything to Pat Tillman Veterans Center.

The Pat Tillman Veterans Center:

  1. reviews the form and verifies the military orders
  2. reviews the available academic record options with the student and refer the student to the academic department for assistance, if needed, to facilitate the following procedure:
    1. a letter grade submitted by instructor (if the instructor believes it is warranted for classes near completion); if this is not possible,
    2. an incomplete issued with arrangements for completing the final coursework and earning a final grade; if this is not possible,


    3. it will be referred to academic advising with a recommendation of military activation withdrawal (if military related.)
  1. Notifies the University Registrar Services if the student selects withdrawal options. Advise student to consult with individual instructors regarding the options of receiving a letter grade or incomplete.


  2. Review financial obligations identified by a student seeking withdrawal from classes and (if time permits) refer the student to the appropriate business offices (e.g., Financial Aid and Scholarship Services, Student Housing, Parking Services, ASU Bookstore, Campus Health Service) to discuss refund eligibility or notify offices of potential refund on the student’s behalf.

University Registrar Services:

  1. processes the student’s withdrawal and indicates on the student’s PSS record that military activation occurred for the relevant semester(s) to preserve the student’s catalog year


  2. notifies the appropriate Student Business Services staff about a possible refund resulting from withdrawals.

The Student Business Services determines and initiates an appropriate refund of tuition and fees paid by the student.

Note: Although complete withdrawal may result in a 100% refund, partial withdrawal may not generate a tuition refund if the remaining hours are 7 or more for resident students or 12 or more for nonresident students.

Other business offices, after notification from Pat Tillman Veterans Center, determine and initiate appropriate refunds if the student requested withdrawal from classes.

Return to SSM 201–18

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