Parking and Transit Services Manual (PTS)

PTS 105 Table

Lost or Stolen Transit Passes, Permits, or Gate Access Cards

The permit/transit pass holder:

1. reports a lost or stolen transit pass, permit, or gate access card in person to any campus Permit Sales Office, Parking and Transit Services
2. completes a Parking Permit Application for a replacement permit
3. reads, completes, and signs the Lost/Stolen Permit Affidavit

   and

4. presents an ASU ID card (or driver’s license) and pays the replacement fee(s) for the permit or gate access card if applicable.

If the permit/transit pass holder finds the missing permit or gate access card, do not use it but return it to the Permit Sales Office.

The Permit Sales Office:

1. verifies the identity of the person requesting the new permit or gate access card and the requestor’s current ownership of the permit or gate access card in question
2. accepts replacement fee(s) for the lost or stolen transit pass, permit, or gate access card
3. enters the transaction into the parking management database
4. deactivates the lost or stolen permit or gate access card
5. places lost or stolen permit numbers on the appropriate list for enforcement officers

   and

6. reports lost or stolen transit passes to the Commuter Options office.

Damaged Permit or Gate Access Card

The permit holder:

1. if possible, turns in to the Permit Sales Office identifiable remnants of the damaged parking permit (i.e., at least two of the permit numbers) or the gate access card
2. completes a Parking Permit Application for a new permit

   and

3. presents an ASU ID card (or driver’s license) and pays the replacement fee(s) for the permit or gate access card.

The Permit Sales Office:

1. verifies the identity of the person requesting the new permit or gate access card and the requestor’s current ownership of the permit or gate access card in question
2. accepts the replacement fee and issues the replacement permit or gate access card
3. enters the transaction into the parking management database

   and

4. deactivates the damaged permit or gate access card.

Return to PTS 105