Parking and Transit Services Manual (PTS)

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Effective: 2/10/1956

Revised: 3/1/2012

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PTS 105: Replacement of Lost, Damaged, or Stolen Transit Passes, Permits, and Gate Access Cards

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Purpose

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To define the procedure for replacing lost, damaged, or stolen transit passes, permits, and gate access cards

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Sources

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Arizona Revised Statutes § 13–2907.01
Parking and Transit Services

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Policy

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Permit holders should report lost or stolen ASU transit passes, permits, and gate access cards to the Permit Sales Office, Parking and Transit Services (PTS) as soon as possible.

Permit holders pay a replacement fee for unreturned lost, damaged, or stolen transit passes, permits, and gate access cards. PTS sets all fees in accordance with established university policy. The Permit Sales Office replaces lost, damaged, or stolen transit passes, permits, and gate access cards after proper verification with an ASU ID card (or driver’s license) and payments.

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ProceduresD

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Lost or Stolen Transit Passes, Permits, and Gate Access Cards


Responsibility
Action
Permit/Transit Pass holder
  1. Report a lost or stolen transit pass, permit, or gate access card in person to the any campus Permit Sales Office, Parking and Transit Services.
  2. Complete a Parking Permit Application for a replacement permit.
  3. Read, complete, and sign the Lost/Stolen Permit Affidavit.
  4. Present an ASU ID card (or driver's license) and pay the replacement fee(s) for the permit or gate access card if applicable.
  5. If found, do not use but return to Permit Sales Office.
Permit Sales Office
  1. Verify:
    1. the identity of the person requesting the new permit or gate access card

      and

    2. the requestor’s current ownership of the permit or gate access card in question.
  1. Accept replacement fee(s) for lost or stolen transit pass, permit, or gate access card.
  2. Enter the transaction into the parking management database.
  3. Deactivate the lost or stolen permit or gate access card.
  4. Place lost or stolen permit numbers on the appropriate list for enforcement officers.
  5. Report lost or stolen transit passes to the Commuter Options office.


Damaged Permit or Gate Access Card


Responsibility
Action
Permit holder
  1. If possible, turn in identifiable remnants of the damaged parking permit, i.e., at least two of the permit numbers, or the gate access card to the Permit Sales Office.
  2. Complete a Parking Permit Application for a new permit.
  3. Present an ASU ID card (or driver’s license) and pay the replacement fee(s) for the permit or gate access card.
Permit Sales Office
  1. Verify:
    1. the identity of the person requesting the new permit or gate access card

      and

    2. the requestor’s current ownership of the permit or gate access card in question.
  1. Accept replacement fee and issue replacement permit or gate access card.
  2. Enter the transaction into the parking management database.
  3. Deactivate the damaged permit or gate access card.

endtable

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Cross-References

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For more information on parking or transit permits, see:

  1. PTS 101, “Permit Sales and Vehicle Registration”
  2. PTS 102, “Temporary Parking Permits”

    and

  3. PTS 601, “Transit Services.”

For information on reporting a property crime, see the Police Department Policies and Procedures Manual—PDP 203–02, “Reporting Property Crimes.”  

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