Parking and Transit Services Manual (PTS)

Revised: 3/1/2012

PTS 105: Replacement of Lost, Damaged, or Stolen Transit Passes, Permits, and Gate Access Cards

1. Report a lost or stolen transit pass, permit, or gate access card in person to the any campus Permit Sales Office, Parking and Transit Services.
2. Complete a Parking Permit Application for a replacement permit.
3. Read, complete, and sign the Lost/Stolen Permit Affidavit.
4. Present an ASU ID card (or driver's license) and pay the replacement fee(s) for the permit or gate access card if applicable.
5. If found, do not use but return to Permit Sales Office.

6. Verify:
   
   1. the identity of the person requesting the new permit or gate access card

      and

   2. the requestor’s current ownership of the permit or gate access card in question.

7. Accept replacement fee(s) for lost or stolen transit pass, permit, or gate access card.
8. Enter the transaction into the parking management database.
9. Deactivate the lost or stolen permit or gate access card.
10. Place lost or stolen permit numbers on the appropriate list for enforcement officers.
11. Report lost or stolen transit passes to the Commuter Options office.

1. If possible, turn in identifiable remnants of the damaged parking permit, i.e., at least two of the permit numbers, or the gate access card to the Permit Sales Office.
2. Complete a Parking Permit Application for a new permit.
3. Present an ASU ID card (or driver’s license) and pay the replacement fee(s) for the permit or gate access card.

4. Verify:
   
   1. the identity of the person requesting the new permit or gate access card

      and

   2. the requestor’s current ownership of the permit or gate access card in question.

5. Accept replacement fee and issue replacement permit or gate access card.
6. Enter the transaction into the parking management database.
7. Deactivate the damaged permit or gate access card.