Facilities Management Manual (FAC)

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Effective: 1/1/1965

Revised: 3/1/2004

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FAC 203–02: Requesting Services

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Purpose

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To define the procedure for requesting Facilities Management services

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Source

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Facilities Management

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Applicability

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All departments or individuals who require Facilities Management services

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Policy

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The Facilities Management Service Center receives and processes all incoming service requests. All requests for Facilities Management services should be in one of three forms: fill out the Facilities Management Service Request Form on the University Services Web site, send an e-mail note to FACMAN, or send a memorandum. An e-mail message will be returned to confirm the receipt of the request and indicate the Facilities Management job number assigned. Requests by memorandum will be confirmed by a returned copy of the memorandum with the Facilities Management job number assigned.

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ProcedureD

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Responsibility
Action
Requesting department
  1. Fill out the Facilities Management Service Request Form on the University Services Web site, or send an e-mail note to FACMAN or a memorandum to the Service Center including the following information:
    1. Name, department, telephone number, and location (building and room number) of the person requesting the service.

      and

    2. Name, department, telephone number, and location of the person Facilities Management should contact regarding the requested services, if different from requester.
  1. Send or enclose a complete description of the services requested. Attach drawings, specifications, and other addenda as needed.
If a memorandum is sent:
Service Center
  1. Return a copy of the memorandum with the Facilities Management job number assigned.
If an e-mail note is sent:
  1. Return the e-mail note to confirm receipt of the request and indicate the Facilities Management job number assigned.
  2. Issue the job number and notify the appropriate shop.
Requesting department
  1. Report emergency service needs to the Facilities Management Service Center (480/965–3633). After 5:00 p.m. and on weekends and holidays call the Central Plant (480/965–3653).
Service Center
  1. Determine the urgency of the request. Issue priority listing if necessary.
If the service is billable:
Requesting department
  1. Prepare an internal purchase order (PO).
Service Center
  1. Receive the PO, assign a job number, and notify the appropriate shop.

endtable

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Cross-Reference

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For instructions on completing internal purchase orders, see the Purchasing Department Policies and Procedures Manual—PUR 302–01, “Internal Purchase Orders.”

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